Experienced executive with over 17 years of progressive leadership in change management, operational strategy, and leadership development. Proven track record in driving cultural transformation, streamlining operations, and empowering high-performing teams in dynamic environments. Recognized for integrating strategic vision with hands-on execution and coaching skills to drive organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Leadership Development Consultant & Coach
J ABC Consulting (Self-Employed)
02.2024 - Current
Deliver strategic coaching and leadership development programs for mid-to-senior leaders across diverse industries.
Design and implement customized learning initiatives that enhance executive presence, communication, and decision-making.
Guide organizations through transformational change, improving cultural alignment and long-term effectiveness.
Leverage psychological tools and assessments to unlock leadership potential and improve team dynamics.
Cultivated strong client relationships through consistent communication, responsiveness, and trust-building activities.
Empowered leaders with effective communication techniques that fostered greater collaboration across teams.
Collaborated with senior executives to identify gaps in leadership skills and develop targeted solutions.
Developed high-potential employees through targeted coaching and mentoring initiatives.
Facilitated strategic planning sessions, resulting in clear organizational goals and objectives.
Adapted content delivery methods based on audience preferences, leading to increased engagement levels during workshops.
Fostered a community of practice among participants, encouraging networking and ongoing peer support beyond formal training events.
Director, Operations Functions & Standards
Shaw Communications
09.2020 - 02.2024
Directed national-level programs focused on standardizing operational practices across business units.
Championed cultural transformation initiatives, aligning leadership behavior with strategic priorities.
Oversaw implementation of cross-functional frameworks to improve service consistency and operational accountability.
Delivered multi – million dollar cost avoidance initiatives
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Director of Operations
Shaw Communications
06.2018 - 09.2020
Led multi-regional operations, optimizing processes that increased efficiency and reduced overhead.
Developed KPIs and reporting systems that improved visibility and performance tracking across teams.
Mentored high-potential leaders, leading to improved engagement and internal promotion rates.
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Monitored budget and utilized operational resources.
Regional Operations Manager
Shaw Communications
12.2015 - 06.2018
Supported regional technical and leadership teams through organizational change, career development, and performance optimization.
Facilitated regular leadership reviews to drive alignment on goals, development, and business impact.
Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Supported more than 10 locations across 3 provinces, traveled 1uarterly to ensure teams were performing optimally.
Skills
Development of leadership capabilities
Organizational change management
Process optimization
Expertise in coaching
Organizational strategy development
Workforce performance optimization
Cross-functional Collaboration
Operational efficiency enhancement
Organizational Culture
Expertise in psychological assessments
Strong verbal communication
Collaborative leadership
Friendly communication style
Developing professional relationships
Certification
Styles and Climate Blended Certification – Korn Ferry (2024-08)
Facilitator Certification Process – DDI | Development Dimensions International (2024-07)
The Why of You Powered by Print – Facilitator certification (2022)
Agile Coach, Educator, Management Consultant at Apple Brook Consulting® (ABC)Agile Coach, Educator, Management Consultant at Apple Brook Consulting® (ABC)