Justin Banda
Fontana
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
Midas
05.2022 - Current
- Assisted customers with service inquiries and concerns, ensuring satisfaction and effective communication.
- Developed strong product knowledge to recommend appropriate services and solutions to clients.
- Coordinated vehicle inspections and service schedules to optimize workshop efficiency and turnaround times.
- Managed customer follow-up calls to confirm service completion and address any additional needs.
- Trained junior staff on best practices for customer engagement and service processes, enhancing team performance.
- Implemented process improvements that streamlined service operations, reducing wait times for customers.
- Monitored inventory levels of parts and supplies, facilitating timely ordering to maintain service flow.
- Led team meetings focused on service quality improvements, fostering a culture of continuous enhancement in customer care.
- Maintained high customer satisfaction standards to meet or exceed targets.
Associate
Lowes Home Improvment
05.2022 - 12.2022
- Assisted in daily operational tasks and ensured adherence to safety protocols.
- Contributed to inventory management by tracking stock levels and conducting audits.
- Maintained cleanliness and organization of work areas to enhance productivity.
- Collaborated with colleagues to streamline workflows and improve efficiency.
- Handled customer inquiries effectively, ensuring a positive service experience.
Warehouse Worker
Walmart
01.2021 - 05.2022
- Operated warehouse equipment to efficiently receive and store inventory.
- Picked, packed, and shipped orders accurately to meet customer demands.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Assisted in training new employees on warehouse procedures and safety protocols.
- Utilized warehouse management systems for tracking shipments and inventory levels.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 125 pounds.
Team Member
Chick-fil-A
08.2020 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Make drinks and bag food.
- Maintained cleanliness and organization of workstations to meet health and safety standards.
- Monitored inventory levels, assisting in restocking supplies as needed for uninterrupted service.
- Provided excellent customer service by responding promptly to inquiries and resolving issues.
Education
Associate of Applied Science - Automotive
Universal Technical Institute
Rancho Cucamonga, CA08-2024
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Excellent communication
- Team player mentality
- Handling customer complaints
- Service scheduling
- Staff education and training
Certification
- Automotive, California EPA 609 Certification
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Service Advisor
Midas
05.2022 - Current
Associate
Lowes Home Improvment
05.2022 - 12.2022
Warehouse Worker
Walmart
01.2021 - 05.2022
Team Member
Chick-fil-A
08.2020 - 12.2020
Associate of Applied Science - Automotive
Universal Technical Institute