Justin Baby Kuriakose
Kingston,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Crew Member
Mac N Wings
11.2023 - Current
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
- Operated cash registers and POS systems, handling daily.
- Calculated totals, processed payments and issued receipts.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
Assistant Store Manager
J&J fuels, Hindustan Petroleum corporation limited
06.2021 - 03.2023
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Increased sales by driving operational efficiencies and building excellent customer support.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Recorded expenses and maintained accounting records.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Sales Executive
J&J fuels, Hindustan Petroleum corporation limited
09.2016 - 12.2018
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Built relationships with customers and community to promote long term business growth.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
Office Administrative Assistant
Sprout Parcel Service
11.2014 - 08.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Purchased and maintained office supplies.
Education
Bachelor of Science - Business Management
International Business School Budapest/ University of Buckingham
Budapest, Hungary08.2021
Bachelor of Science - Computer Applications
Dr CV Raman University
Bilaspur, India09.2014
Skills
- Customer Service Orientation
- Team Leadership
- Scheduling
- Staff Management
- Accounting
- Invoice Preparation
- Creative problem solving
- Money handling abilities
- Technical Support
- Credit and Collections
Timeline
Crew Member
Mac N Wings
11.2023 - Current
Assistant Store Manager
J&J fuels, Hindustan Petroleum corporation limited
06.2021 - 03.2023
Sales Executive
J&J fuels, Hindustan Petroleum corporation limited
09.2016 - 12.2018
Office Administrative Assistant
Sprout Parcel Service
11.2014 - 08.2016
Bachelor of Science - Business Management
International Business School Budapest/ University of Buckingham
Bachelor of Science - Computer Applications
Dr CV Raman University
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