JUSTIN ALEPINS
Toronto,Canada
Summary
Bilingual professional with expertise in issue resolution and customer engagement. Demonstrated success in enhancing operational efficiency and leading teams to achieve goals. Technical support skills leveraged to improve subscriber experiences. Dedicated to delivering exceptional service and fostering continuous improvement in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Viewer Experience Advisor
Disney
Toronto, Canada
01.2022 - Current
- Responded to inbound inquiries from Marvel Unlimited subscribers via phone, email, and social media.
- Diagnosed and resolved technical issues related to login, app performance, and device compatibility.
- Guided subscribers through account setup, billing inquiries, subscription management, and feature navigation.
- Clarified subscription tiers, auto-renewal processes, cancellation procedures, and payment methods.
- Documented common subscriber pain points and feature requests for product team insights.
- Document common subscriber pain points and feature requests
- Share insights with product teams to improve the Marvel Unlimited experience
- Help curate FAQ and support content based on real user needs
- Escalate complex cases to senior support or technical teams when needed
Usher / Usher Capitan
Mirvish
Toronto, Canada
01.2022 - Current
- Supervised front-of-house usher team during high-capacity performances, ensuring smooth guest flow and policy adherence.
- Directed and supported staff in fast-paced environments, maintaining service standards and operational efficiency.
- Served as escalation lead for complex guest concerns, resolving issues with professionalism and discretion.
- Monitored crowd control safety protocols to enhance overall guest experience quality.
- Coordinated pre-show briefings to align team on seating logistics, accessibility needs, and emergency procedures.
- Trained new ushers on operational procedures, customer service standards, and accessibility accommodations.
- Partnered with management to optimize processes and enhance staff development initiatives.
Sales Manager
Warby Parker
Toronto, Canada
01.2017 - Current
- Delivered exemplary customer service in retail, setting high performance standards for team.
- Demonstrated extensive product knowledge, providing expert style advice to customers.
- Communicated brand values and philosophy effectively to enhance customer engagement.
- Innovated retail strategies to improve overall shopping experience continuously.
- Fulfilled various roles to ensure exceptional customer satisfaction during daily operations.
- Served as acting manager during absence, maintaining store efficiency and productivity.
- Managed cash transactions and accurately closed out daily cash sales.
- Led start-of-shift rallies and conducted daily wrap-ups to motivate team members.
Keyholder Manager
Alpins Interiors Benjamin Moore
Cornwall, Canada
01.2008 - 01.2017
- Facilitated product selection and resolved customer inquiries efficiently.
- Assisted customers in selecting paint products and color matching solutions.
- Consulted with clients to determine window covering preferences and needs.
- Installed blinds, shades, and draperies according to manufacturer specifications.
- Recommended suitable materials and styles based on client budgets and aesthetics.
- Investigated complaints and implemented effective solutions to enhance satisfaction.
- Performed daily cash management duties including deposits, audits.
- Ordered, received, and maintained stock to ensure consistent availability.
- Organized merchandise and established store displays for optimal visibility.
- Managed inventory levels to align with sales forecasts and seasonal demands.
Volume Recorder
Canada Post
Cornwall, Canada
08.2009 - 08.2009
- Recording the daily volume of incoming mail to determine the payroll for postal workers.
- Provide accurate and precise recording to ensure a fair record.
Education
Recording Arts
International Academy of Design And Technology
Toronto, ON01.2008
High School Diploma -
Cornwall Collegiate and Vocational School
Cornwall, ON01.2007
Skills
- Bilingual: English & French
- Customer Engagement & Issue Resolution – Enhancing satisfaction and resolving complex inquiries
- Technical Support – Troubleshooting and problem-solving across platforms
- Team Leadership & Mentorship – Guiding teams to achieve goals and improve workflows
- Operational Efficiency – Streamlining processes for faster, more effective service
- Critical Thinking & Problem Solving – Analyzing challenges and implementing solutions
- Effective Communication – Including active listening and conflict resolution
- Time Management – Prioritizing tasks to meet deadlines in fast-paced environments
- Product Knowledge – Leveraging expertise to support customers
Accomplishments
2025 Q3 Value Champion for Collaboration
Languages
English
Native/ Bilingual
French
Professional
Timeline
Viewer Experience Advisor
Disney
01.2022 - Current
Usher / Usher Capitan
Mirvish
01.2022 - Current
Sales Manager
Warby Parker
01.2017 - Current
Volume Recorder
Canada Post
08.2009 - 08.2009
Keyholder Manager
Alpins Interiors Benjamin Moore
01.2008 - 01.2017
Recording Arts
International Academy of Design And Technology
High School Diploma -
Cornwall Collegiate and Vocational School