Summary
Overview
Work History
Education
Skills
Timeline
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Justin Adragana

Northridge

Summary

Experienced professional with a strong background in retail and management, offering expertise in driving customer satisfaction. Successfully reversed downward trends through comprehensive overhauls of systems, processes, and training programs. Results-focused supervisor with 12 years of experience leading sales personnel. Skilled at fostering staff engagement through open discussions on sales performance, ensuring accountability, and recognizing achievements. Committed to upholding service standards by supporting staff in handling service issues and customer communications effectively.

Overview

11
11
years of professional experience

Work History

General Manager

Latchis Pub And Underground
Brattleboro
07.2023 - 10.2024
  • Technical and mechanical proficiency through fixing, rebuilding, or constructing any and all levels of the restaurant/event space.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment, and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Developed and executed strategic plans for business growth and expansion.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste costs associated with excess product storage.

Assistant Store Manager

The Vitamin Shoppe
Northridge
11.2017 - 02.2023
  • Trained and managed associates in customer service and sales techniques.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Rotated merchandise and displays to feature new products and promotions.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Maintained high levels of organization in the store by directing customers and replenishing merchandise.

Assistant General Manager

Pinstack
Plano
08.2013 - 10.2017
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Maintained a well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Developed innovative sales proposals to promote product quality, and showcase market comparisons.
  • Controlled spending on overhead and equipment by devising and executing cost-management procedures.
  • Engaged team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new policies.
  • Handled cash accurately, and prepared deposits.
  • Oversaw inventory by ordering precise quantities of stock, and executing corrective actions to drive profitability.
  • Led a team of eight supervisors, managing over 120 employees.
  • Hired, trained, and mentored staff to maximize effectiveness.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Placed and tracked more than $18,000 in monthly orders.

Education

High School Diploma -

Trinity High School
Euless, TX
08-2013

Skills

  • Project coordination
  • Talent acquisition skills
  • Strategic planning
  • Inventory management
  • Accurate cash management
  • Collaborative team development
  • Operational oversight
  • Conflict resolution
  • Financial performance management

Timeline

General Manager

Latchis Pub And Underground
07.2023 - 10.2024

Assistant Store Manager

The Vitamin Shoppe
11.2017 - 02.2023

Assistant General Manager

Pinstack
08.2013 - 10.2017

High School Diploma -

Trinity High School

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Justin Adragana