Justin Acee
Los Angeles
Summary
Personable and dedicated Customer Service Representative with extensive experience in E- Commerce and the Music industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Client Services Specialist
Reimagine Group
08.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
Operations Manager
Oxford Pennant
09.2017 - 06.2020
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Coached employees on ways to improve efficiency, accuracy and overall productivity.
- Worked with vendors to maintain optimal inventory levels according to usage trends.
- Balanced service expectations against inventory and resource levels by utilizing sophisticated planning techniques.
Sales Associate
Guitar Center Inc.
01.2017 - 03.2018
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Negotiated and closed deals with minimal oversight.
- Surpassed daily sales goals by 25% by cross-selling audio equipment and promoting additional products.
- Prepared cash deposits up to $20,000 with zero discrepancies.
Partner
Made Violent
01.2013 - 09.2018
- Wrote, produced and recorded 11 records distributed by Columbia Records.
- Performed 200+ shows worldwide for 6 years.
- Handled all management tasks involved with the bands press and tour schedules.
- Managed relationships with industry executives, maintaining positive communication and collaboration.
- Improved profit margins by streamlining operations and workflow.
- Strengthened band branding by developing communication campaigns, promotional materials, market intelligence information to maximize outreach.
Education
General Studies
Erie Community College
Buffalo, NYHigh School Diploma -
Clarence Senior High School
Clarence, NYSkills
- Solutions development
- Client relations and retention
- Expertise in sales
- Logistics oversight
- Outgoing personality
- Empathy development
- Trust building
- Promotions planning skills
- Verbal and Written Communication
- Motivation encouragement
Timeline
Client Services Specialist
Reimagine Group
08.2021 - Current
Operations Manager
Oxford Pennant
09.2017 - 06.2020
Sales Associate
Guitar Center Inc.
01.2017 - 03.2018
Partner
Made Violent
01.2013 - 09.2018
General Studies
Erie Community College
High School Diploma -
Clarence Senior High School
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