Justiene Fleming
Edmonton,AB
Summary
Commercial Portfolio Manager with extensive experience in the banking industry, excelling in credit underwriting and risk management. Proven ability to analyze complex financial data and build strong client relationships. Adept at driving strategic decision-making, ensuring compliance and enhancing portfolio performance.
Overview
11
11
years of professional experience
Work History
Manager, Commercial Portfolio Manager
Canadian Western Bank
Edmonton, Alberta
04.2024 - Current
- Credit underwriting, credit structuring, and risk management for clients with exposure of over ten million.
- Conduct in-depth financial analysis on loan requests to determine the risk associated with each request.
- Collaborate with the sales team to enhance client relationship strategies.
- Mentor junior staff to build skills and improve team performance.
- Analyze market trends to inform strategic decision-making processes.
Senior Specialist, Commercial Portfolio Management
Canadian Western Bank
Edmonton, AB
04.2022 - 04.2023
- Credit underwriting, credit structuring, and risk management for clients with $5–10 million exposure.
- Analyze complex problems, and identify effective solutions.
- Collaborated with team members on special projects related to commercial accounts.
- Provided technical support and guidance to junior specialists.
Commercial Account Specialist
Canadian Western Bank
Edmonton, AB
04.2021 - 04.2022
- Credit underwriting, credit structuring, and risk management for clients with $2-5 million exposure.
- Managed commercial account inquiries and resolved client issues efficiently.
- Analyzed financial documents to assess credit risks for commercial clients.
- Ensured compliance with regulatory requirements in all account transactions.
Commercial Banking Associate
Canadian Western Bank Financial Group
Edmonton, Canada
07.2020 - 04.2021
- Associate program to learn credit underwriting, credit structuring, and risk management for new and existing clients.
- Processing customer transactions efficiently and accurately, using banking software systems.
- Ensured that all documentation was accurate prior to submitting for approval or processing.
Client Service Assistant
BFL CANADA Insurance Services
Edmonton, Canada
06.2019 - 06.2020
- With BFL, I was part of the Commercial Team. This included managing client inquiries, and providing timely responses to ensure satisfaction.
- I also assisted in preparing insurance documentation and policy renewals for clients.
- Collaborating with team members to enhance service delivery and support processes.
- Maintained accurate client records in the internal database system.
Administrative Assistant
Jayson Global Roofing
Edmonton, Canada
05.2018 - 08.2018
- I served as the central point of contact for all outside vendors while handling administrative duties in an organized manner.
- I gained communication, time management, customer service, and organizational skills.
- I maintained the office supplies inventory and ordered materials as needed.
- I assisted in the development of office procedures to enhance efficiency.
Administrative Assistant
Boys & Girls Club
Fort Saskatchewan, Canada
06.2017 - 08.2017
- Working under the Executive Director, I provided both logistical and administrative support for the main office, which organized all local activities.
- Duties included: managing communications, organizing documentation, and assisting with program planning.
- This required me to be adaptable and thorough as I dealt with sensitive situations; my role was vital to ensure the organization made a positive impact on the community.
Server
JOEY Restaurant & Lounge
Sherwood Park, Canada
07.2014 - 07.2016
- As a server, I provided exceptional customer service in a fast-paced environment.
- I managed orders and ensured timely and quality delivery to guests.
- I often worked late hours while maintaining a professional manner, and a high level of productivity.
- I engaged with guests to enhance the overall dining experience.
Education
Level 1 General Insurance Broker License -
12.2019
Bachelor of Commerce - Finance
University of Alberta
Edmonton, Alberta04.2019
High School Diploma -
Bev Facey High School
Sherwood Park, Alberta06.2013
Skills
- Credit underwriting
- Financial analysis
- Risk management
- Portfolio management
- Effective communication
- Time management
- Relationship building
- Problem solving
- Goal setting
References
Available upon request.
Timeline
Manager, Commercial Portfolio Manager
Canadian Western Bank
04.2024 - Current
Senior Specialist, Commercial Portfolio Management
Canadian Western Bank
04.2022 - 04.2023
Commercial Account Specialist
Canadian Western Bank
04.2021 - 04.2022
Commercial Banking Associate
Canadian Western Bank Financial Group
07.2020 - 04.2021
Client Service Assistant
BFL CANADA Insurance Services
06.2019 - 06.2020
Administrative Assistant
Jayson Global Roofing
05.2018 - 08.2018
Administrative Assistant
Boys & Girls Club
06.2017 - 08.2017
Server
JOEY Restaurant & Lounge
07.2014 - 07.2016
Level 1 General Insurance Broker License -
Bachelor of Commerce - Finance
University of Alberta
High School Diploma -
Bev Facey High School
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