JUSTICE JOHNSON
Edmonton,AB
Summary
Results-driven Sales Manager known for exceptional productivity and efficient task completion. Specialize in strategic sales planning, customer relationship management, and market analysis. Excel in negotiation, communication, and leadership, utilizing these soft skills to drive team success and exceed sales goals.
Overview
10
10
years of professional experience
Work History
AREA TRAINER
ROGERS
Edmonton, Alberta
01.2023 - 01.2024
- Developed and implemented training programs for new employees in the area.
- Designed multiple resources such as handouts, user manuals, and specialized training videos to facilitate learning and development based off individual needs
- Provided feedback to management regarding employee development needs within the area.
- Supported interviewing process of prospective candidates in the region.
- Maintained records of all training activities and updated regularly.
- Identified gaps in current processes and developed solutions for improvement.
- Coordinated with vendors or external trainers when necessary for specific projects or programs.
- Worked one-on-one with new hires to support outcomes and efficiencies along with best practices.
Sales Manager
Rogers
Edmonton, Alberta
08.2014 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Provided motivation and encouragement to employees in order to foster teamwork And imopriove overall market share
- Created a positive environment that encouraged skill development, teamwork, and sportsmanship.
- Managed daily operations of sales department, including supervision of staff members.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Customer Service Representative
Rogers
Edmotnon, Alberta
08.2013 - 04.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
BBA - Human Resources
Concordia University College of Alberta
Edmonton, ABAssociate of Arts - Psychology
Athabasca University
Athabasca, ABSkills
- Sales Training
- Negotiation competency
- Organizational Development
- Business Planning
- Sales Planning
- KPI analysis
Accomplishments
- TED ROGERS BUSINESS AWARD OF EXCELLENCE
- BRIGHTSTAR SALES BELT WINNER
- CIRCLE OF CHAMPIONS WINNER
Affiliations
- RISE WOMENS GROUP
- RETAIL DEIB LEADER
- CEREBRAL PALSY ASSOCIATION OF ALBERTA
Timeline
AREA TRAINER
ROGERS
01.2023 - 01.2024
Sales Manager
Rogers
08.2014 - 01.2023
Customer Service Representative
Rogers
08.2013 - 04.2014
BBA - Human Resources
Concordia University College of Alberta
Associate of Arts - Psychology
Athabasca University
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