Justice Isere
OAKVILLE,ON
Summary
Safety-focused Transit Operator with experience in customer service and effective route management. Communicated updates clearly to passengers and dispatch, promptly addressing concerns. Engaged with community members to assess needs and promote services, showcasing strong customer relations skills. Problem-solving abilities and situational awareness provide a solid foundation for a role as a Customer Protection Officer/Special Constable.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Transit Bus Operator
City of mississauga
Mississauga, Ontario
09.2019 - Current
- Operated MiWay buses across City of Mississauga routes with safe driving practices.
- Followed City of Mississauga transit schedules, detours, and route changes.
- Managed time effectively by arriving at stops on schedule according to route times.
- Supported safe movement through busy intersections, terminals, and transit corridors.
- Inspected bus condition and reported mechanical or safety issues promptly.
- Monitored fare collection and assisted riders with PRESTO payment procedures.
- Communicated service updates and passenger concerns using clear professional language.
- Communicated regularly with dispatch personnel via two-way radio systems.
Fitness Advisor
GoodLife
Thornhill, Ontario
07.2017 - 09.2019
- Assessed member needs and recommended suitable training programs.
- Advised GoodLife members on fitness goals and membership options.
- Conducted club tours for prospective GoodLife members.
- Scheduled consultations with trainers and club staff.
- Promoted GoodLife services through attentive member engagement.
Quality Assurance Analyst
Flightline Training service
Brampton, Ontario
03.2017 - 07.2018
- Checked course materials against quality standards and training requirements.
- Audited assessment files for accuracy, completeness, and certification readiness.
- Monitored training processes to support safe flightline operations.
- Reviewed aviation training records for flightline service compliance.
- Documented quality issues in training services and compliance logs.
Education
Associate of Applied Science - Aviation Management
Seneca College of Applied Arts And Technology
North York, ON 10.2014 - 06.2018
Skills
Public Safety Regulatory Compliance Conflict Management Situational Awareness Incident Reporting Decision-Making Customer Service Risk Identification Communication Teamwork
Languages
English
First Language
America sign language
Intermediate (B1)
B1
Affiliations
- Fitness
- Sports
Certification
- CZ license
- BBS certified
- First Aid certified
References
References available upon request.
Timeline
Transit Bus Operator
City of mississauga
09.2019 - Current
Fitness Advisor
GoodLife
07.2017 - 09.2019
Quality Assurance Analyst
Flightline Training service
03.2017 - 07.2018
Associate of Applied Science - Aviation Management
Seneca College of Applied Arts And Technology
10.2014 - 06.2018