Justice Ausum
Regina,SK
Summary
Proven leader with a track record of enhancing customer satisfaction and expanding client base. Skilled in store operations and team leadership, adept at training and mentoring staff to exceed performance goals. Successfully managed inventory and cash control, boosting sales through strategic upselling.
Overview
8
8
years of professional experience
Work History
Store Manager
Lids Sports Group
06.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Manager
Access Storage Now
09.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Representative
Telus Mobility
06.2016 - 11.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Writing For Film & Television
Toronto Film School
Toronto, ONSkills
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Goals and performance
Languages
English
Native or Bilingual
Timeline
Store Manager
Lids Sports Group
06.2022 - Current
Assistant Manager
Access Storage Now
09.2021 - 04.2022
Sales Representative
Telus Mobility
06.2016 - 11.2020
Writing For Film & Television
Toronto Film School
Similar Profiles
Paul ClarkPaul Clark
Regional Director at Lids Sports GroupRegional Director at Lids Sports Group
Brandon SottosantiBrandon Sottosanti
Regional Director of Sales and Operations at Lids Sports GroupRegional Director of Sales and Operations at Lids Sports Group
Lindsey BrionesLindsey Briones
Director, VM & In-Store Marketing at Lids Sports GroupDirector, VM & In-Store Marketing at Lids Sports Group