JUSTICE AKWASI AGYEI
100 North Ave College
Summary
Proven customer service expert ,conflict resolution and maintaining high standards of cleanliness. Demonstrated excellence in cash handling and customer assistance, significantly enhancing shopping experiences. Skilled in adapting to new technologies and implementing loss prevention strategies, showcasing a strong work ethic and integrity.
Overview
3
3
years of professional experience
Work History
Cashier
ADONKO DISTILLERIES
08.2023 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Shop Assistant
DBS ROOFING COMPANY
01.2022 - 10.2023
- Organized merchandise displays, creating an inviting shopping environment.
- Improved customer satisfaction by providing friendly and knowledgeable service.
- Processed inventory shipments for timely restocking of shelves.
- Handled transactions to ensure smooth and accurate checkout process.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Checked incoming orders and organized new stock.
- Organized shelves to remove slow moving items and add new merchandise.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Science - Computer Science
Snow College
Utah08-2028
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Customer service excellence
- Conflict resolution
- Issue resolution
Languages
English
Full Professional
Timeline
Cashier
ADONKO DISTILLERIES
08.2023 - 12.2024
Shop Assistant
DBS ROOFING COMPANY
01.2022 - 10.2023
Bachelor of Science - Computer Science
Snow College
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