Justess Cuthbert
Penhold,AB
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
4
4
years of professional experience
Work History
Land Lease Administration
Capreit
Red Deer, AB
10.2022 - Current
- Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
- Managed and rented out rental properties.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Facilitated timely resolution to neighborhood challenges and tenant complaints.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
Gatehouse Attendant
Parkbridge
Red Deer County, Alberta
04.2022 - 09.2022
- Utilized correct opening and closing procedures to start and end each day.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Assisted guests at check-in, providing information on various services within resort.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Computed bills, collected payments and made change for guests.
Receptionist (Practicum)
Hub International
Red Deer, AB
11.2021 - 12.2021
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Coordinated pick-up and delivery of express mail services.
Hotel Receptionist
Western Budget
Red Deer, AB
10.2020 - 03.2021
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Drafted professional business documents, spreadsheets and correspondence.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Input and confirmed reservations for guests.
Education
General Insurance Level 1
PNC Learning
Calgary, ABDiploma - Executive Assistant
Robertson College
Calgary, AB12.2021
Certificate - Computer Networking Specialist
Northern Lakes College
Slave Lake, AB06.2021
Certification - Office Administration
Northern Lakes College
Slave Lake, AB06.2015
Skills
- Multi-Line Phone Systems
- Data Entry
- Customer Service
- Computer Skills
- QuickBooks
- SAP
- Administrative Leadership
- Microsoft Office
Timeline
Land Lease Administration
Capreit
10.2022 - Current
Gatehouse Attendant
Parkbridge
04.2022 - 09.2022
Receptionist (Practicum)
Hub International
11.2021 - 12.2021
Hotel Receptionist
Western Budget
10.2020 - 03.2021
General Insurance Level 1
PNC Learning
Diploma - Executive Assistant
Robertson College
Certificate - Computer Networking Specialist
Northern Lakes College
Certification - Office Administration
Northern Lakes College
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