Offering excellent communication, good judgment, great integrity, teamwork skills, and time management. . Experience in dispatching focused on keeping deliveries and customer service operations on track, as well as logistical problem-solving; thoroughly monitors traffic patterns and adjusts driver routes for efficiency. Well-liked by drivers and administration.
Overview
8
8
years of professional experience
Work History
Logistics Analyst
Airgas Inc
02.2023 - 11.2023
Analyzed prior delivery processes and uncovered more efficient method.
Coordinated resolution of issues with customers and delivery station.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing and weight compliance.
Daily meetings with outside customers to ensure deliveries were being made efficiently and to the standard of the customers.
Followed safety procedures and guidelines given by Airgas.
Managed truck drivers' and schedules and routes.
Scheduled hazardous product (hydrogen) to be picked up and delivered across multiple states.
Used Alto software and telemetry to coordinate the deliveries to the the stations.
Dispatcher
Busy Bee Transportation
09.2021 - 08.2022
Directed dispatching, routing and tracking of 35 fleet vehicles
Maintained updated and detailed records of calls in physical and electronic database
Closely monitored dispatch DAT board to triage and prioritize over 20 daily calls
Monitored flow of paperwork and directed information to appropriate departments
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
Coordinated repairs to vehicles to maintain fleet operations
Facilitated communications between customers and field personnel to answer questions or resolve concerns
Maintained updated and detailed records of calls in physical and electronic database
Handled incoming calls and emails from customers regarding issues with deliveries.
Local Dispatcher
Triways Inc
11.2020 - 08.2021
Read emails and respond to customers
Go on EDI Portal (Descartes) and accept load tenders for Colgate, Transfix, Clorox, and Reckitt
Make sure each load was data entered into the excel spread sheet to count load count for each customer at the end of the day
Go on DAT or Truck stop load boards to look for any local loads
Answer driver phone calls or customer phone calls
Check in drivers with their paper work match the bill of lading with the load tenders and check if any spot had detention or lumper fee and park it on their manifest so that billing can look into it
Input all the loads about 45 – 60 loads per day and data enter each load into this system to make a schedule
Schedule the drivers according to what loads were not left over and which loads pick up early in the morning
Make sure each load tender was in the folders with the correct load so the load was not missed.
Dispatcher
Merit Trucking
08.2019 - 11.2020
Directed dispatching, routing and tracking of 39 fleet vehicles
Dispatch drivers to their delivers
Cover customer loads
Update brokers on loads
Track drivers to make sure they are running on schedule
Update board to show what routes the drivers were on
Closely monitored dispatch DAT, Truck stop, Coyote board to triage and prioritize over 25 daily calls.
Dispatcher
Sunset Pacific Transportation
01.2016 - 08.2019
Track drivers and update the driver's location on TMW dispatch using Skybitz, Xtralease and on Google spread sheet
Make sure the trucks hours of service are accurate and no driver is driving illegally Hands-on experience in scheduling/rescheduling, coordinating deliveries
Schedule appointments for the loads and verify receiving hours with consignee
Once appointments are covered for the load, we consolidate the load
Consolidating is when you input and update TMW with the appointments time and date
After Consolidating you create a coso by using PC Milor
Next you Clean the load so that it can be ready for driver to pick up
Check in/out drivers
Make sure to update macro point on both logistic or owner operator truck