Juri Kang

• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
• Worked closely with teams to provide on time performance of flights

• Enhanced operational efficiency and productivity by managing budgets, vendors, inventories and sales

• Maintained up-to-date administrative records to monitor operational conditions

• Maintained accurate payout of all expenses

• Provided high level of customer service through communications over the phone, email and in person

• Sourced and selected wholesale flower distributors to meet inventory needs and customer demand

• Managing inventories (working with vendors to perform purchases, ensure shipping/receiving of products and maintaining accurate payout)

• Drove customer satisfaction by providing and arranging floral arrangements, informing care instructions, and consulting large events such as weddings/funerals

• Trained new florists with their tasks

• Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.

• Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.

• Prepared various floral arrangements based on customer requirements.

• Answered telephone calls to field inquiries and to set up appointment times for clients.

• Provided clerical support, working with Microsoft office applications.

• Provided clinical support by preparing surgery room, microscopic slides and other various medical equipment.