JUP PREET SINGH
Vancouver,BC
Summary
Results-driven MBA graduate with over three years of diverse experience in sales, marketing, and insurance. Adept at developing and implementing strategic marketing initiatives to drive business growth. Proven track record in sales achievement and client relationship management. Possesses more than one year of hands-on experience in office administration, demonstrating strong organizational and multitasking skills. Committed to delivering exceptional results through effective collaboration, analytical prowess, and a client-centric approach. Seeking opportunities to leverage the skills and contribute to the success of a dynamic and growth-focused organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Fraser Health Authority
02.2023 - Current
- Prepared and adjusted schedules for over 100 designated staff/nurses to meet client needs, care plans, adjusted schedules to maintain regular working hours.
- Provided day-to-day administrative support to departmental leaders, including scheduling meetings, managing calendars, and handling correspondence.
- Initiated regular meetings with key clients to address concerns and ensure client satisfaction, resulting in 25% increase in client retention and 12% growth in revenue.
- Act as liaison between departmental staff, external stakeholders, and other departments within Fraser Health Authority.
- Facilitated communication by distributing relevant information to team members and ensuring timely responses to inquiries.
Customer Relation Officer
BLS International Inc.
09.2022 - 01.2023
- Maintained accurate and detailed records of customer interactions, feedback, and resolutions in company's system
- Gathered feedback from customers about their experiences and services provided regarding passports, visa documents and relayed this information to relevant teams within organization to drive improvements
- Re-engineered and implemented application dispatch system to shorten processing time by 2x using Excel and other softwares'.
- Communicated and coordinated with applicants concerning their application deficiency, understood their needs and preferences
- Improved document scrutiny process by 25% with help of Manager, which improved department's overall efficiency
Customer Care Executive
The Acquisition Group
10.2021 - 09.2022
- Interacted with customers through calls, emails to address enquires concerns and complains in professional manner
- Listened to customer concerns, diagnosed issues, and provided them with effective solutions, escalated complex issues to higher level support when necessary
- Identified opportunities to promote additional products or services to customers based on their needs and preferences
- Monitored customer satisfaction levels, measured key performance metric & took initiative to improve customer satisfaction scores
- Coordinated with other departments such as sales, marketing, and logistics to ensure seamless customer experience
Insurance Sales Executive
ICICI Prudential Insurance Company
08.2018 - 06.2021
- Cultivated and maintained strong relationships with clients by understanding their insurance needs and providing personalized solutions.
- Identified and pursued new business opportunities through prospecting, cold calling, and networking within community.
- Evaluated business or individual customers' needs and financial status and propose protection plans to meet their criteria
- Achieved customer acquisition and revenue growth objectives by selling/upgrading insurance plans
- Conducted regular follow-ups to ensure client satisfaction, address concerns, and proactively offer additional coverage options.
- Provided expert advice and consultation to clients, explaining policy details, terms, and conditions in clear and understandable manner.
- Consistently achieved the sales target & generated revenue by 20% which helped the quarterly growth of the organization
Peer Leader
University Canada West
01.2022 - 07.2022
- Mentored 500+ international students and guided them to make their transition smoother in Canada
- Built platform between Canadian and international students to increase intercultural dialogue and mutual understanding
Education
MBA - Sales And Marketing
University Canada West
Vancouver, BC10.2022
Master of Science - Mechanical Engineering
Amity University
India06.2018
Skills
- Problem solving
- Customer Service Orientation
- MS Office Applications
- Jira, Adobe & Lucid Charts
- Written and Verbal Communications
- Attention to detail & Critical Thinking
- Automotive Knowledge
- Organizational skills
- Multitasking & Teamwork
- Administrative Management
- Adaptability
Certification
- Certified Digital Marketing Associate
- Serving All Customers
- Preparing to Manage Human Resources - University of Minnesota
- Scrum Fundamentals Certified (SFC)
Languages
English
Hindi
Punjabi
Timeline
Administrative Assistant
Fraser Health Authority
02.2023 - Current
Customer Relation Officer
BLS International Inc.
09.2022 - 01.2023
Peer Leader
University Canada West
01.2022 - 07.2022
Customer Care Executive
The Acquisition Group
10.2021 - 09.2022
Insurance Sales Executive
ICICI Prudential Insurance Company
08.2018 - 06.2021
MBA - Sales And Marketing
University Canada West
Master of Science - Mechanical Engineering
Amity University
- Certified Digital Marketing Associate
- Serving All Customers
- Preparing to Manage Human Resources - University of Minnesota
- Scrum Fundamentals Certified (SFC)
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