Junyou Chen
San Francisco
Summary
Focused and result-oriented Desktop Support Engineer, with passion in providing sustainability and safety to IT service. Advanced knowledge of hardware systems, operating systems, software applications, and remote connection systems. Proven work experience in troubleshooting, installing, upgrading and testing, as well as maintaining hardware/peripherals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Senior Associate
Andersen Tax
01.2022 - 01.2025
- Software Management
- Providing on boarding and off boarding support
- Providing onsite and remote support for account and all general software issues
- Involved in new ticketing and VPN system projects such as Service Now and Zscaler
- Providing knowledge of Google Workspace and cloud providers including Slack, Zoom, Box, and Dropbox to the team and users
- Perform and maintain system maintenance including upgrade, monitor, update and creation of servers.
- Worked close to Network environment including DHCP, DNS, TCP/IP
- Current Employer
- Keywords: Ticketing, Daily project with AV systems and cloud based
Senior Engineer
Worldwide Tech Serves (WWTS)
01.2020 - 01.2021
- Analyzing system issues through face-to-face communications, demonstrations with Google Suite
- Providing break/fix support, IT life-cycle support services, and delivering on-premise remedies
- Responding to client support requests, and involving in project management like scheduling and planning
- On-site support for system repairs, installations and upgrades across hardware, software and networking platforms
- Keywords: break/fix services, IT life-cycle support, managed IT services
Desktop Support
Independent Contractor
01.2018 - 01.2019
- Providing escalated tech support and maintenance for home computers
- Installing and maintaining hardware and computer peripherals
- Troubleshooting hardware & software issues, networking & connection issues
- Delivering basic training in computer operation and management
- Keywords: OS installation & upgrades, software/hardware maintenance & trouble-shooting
Education
B.A. - Urban Studies and Planning, Computer Engineering & Computer Sciences
San Francisco State University
01.2020
Skills
- Windows Skills: configuration, patches, backup & recovery
- Software Skills: Microsoft Office, GIS, Python and Software Admin
- Hardware Skills: cloud management & network security
- Server and Computer Communication Skills: bilingual, fast & effective
Accomplishments
- Collaborated with team of 30 in the development of Azure platform and Zscaler move
- Achieved good feedbacks through effectively helping with Phone system transfer.
Certification
- CompTIA A+ and Network+
- Google Coursera IT Google course certificate
- Dell, Lenovo and HP certificates
LANGUAGES
English: working proficiency
Mandarin: Native speaker
Cantonese: Native speaker
Timeline
IT Senior Associate
Andersen Tax
01.2022 - 01.2025
Senior Engineer
Worldwide Tech Serves (WWTS)
01.2020 - 01.2021
Desktop Support
Independent Contractor
01.2018 - 01.2019
B.A. - Urban Studies and Planning, Computer Engineering & Computer Sciences
San Francisco State University