Junjia Liang
Markham,ON
Summary
Using my experience to obtain a position in the field Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Sales Manager, Warehouse Manager
C&C Lighting Inc.
Markham, ON
04.2020 - 01.2024
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Resolved customer complaints related to product quality or delivery issues.
Bartender Supervisor
Ten Ren’s Tea
Richmond Hill, ON
12.2018 - 06.2021
- Inspected bar area to ensure cleanliness and proper setup.
- Conducted inventory of supplies.
- Developed schedules for bartenders.
- Trained new bartenders on proper drinks handling techniques and customer service etiquette.
Sales Manager
C&C Lighting Inc.
09.2016 - 08.2018
- Company Overview: Vaughan, ON
- Resolved customer complaints regarding sales and service.
- Managed daily operations of sales department, including supervision of staff members.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Bartender, Assistant Manager
Chatime
03.2015 - 10.2016
- Company Overview: Markham, ON
- Greeted customers and provided friendly service.
- Organized bar inventory and supplies.
- Maintained cleanliness of bar area, including wiping down counters and tables.
- Processed payments for purchases using cash registers or POS systems.
Bartender, Store Manager
Hi Tea
12.2010 - 02.2015
- Company Overview: North York, ON
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Trained new bartenders on drink preparation and upselling techniques.
Customer Service
Harry Rosen
01.2007 - 01.2008
- Company Overview: Pacific Centre, Vancouver, BC
Education
University of Toronto
Toronto, ON01.2016
Royal Canadian College
Richmond, BC01.2011
Secondary School -
David Thompson Secondary School
Vancouver, BC01.2008
Skills
- Customer Service
- Greet customers, and answer their enquire
- Organize the store
- Carried goods
- Team Work
- Get along well with coworkers, and work together to achieve the company's goals
- Relied upon for excellent attendance and punctuality
- Productive worker, always looking for what needs to be done next
- Account Management
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Limited
Timeline
Sales Manager, Warehouse Manager
C&C Lighting Inc.
04.2020 - 01.2024
Bartender Supervisor
Ten Ren’s Tea
12.2018 - 06.2021
Sales Manager
C&C Lighting Inc.
09.2016 - 08.2018
Bartender, Assistant Manager
Chatime
03.2015 - 10.2016
Bartender, Store Manager
Hi Tea
12.2010 - 02.2015
Customer Service
Harry Rosen
01.2007 - 01.2008
University of Toronto
Royal Canadian College
Secondary School -
David Thompson Secondary School
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