Junior Ngwa Neba
Scarborough,ON
Summary
Dedicated and customer-focused bilingual professional with over 5 years of
experience in high-volume call centers. Proficient in both French and English, I
bring a unique capability to communicate effectively with a diverse customer
base. Proven ability to resolve complex customer inquiries, improve customer
satisfaction, and streamline process efficiencies. Adept in CRM software, with
strong communication and problem-solving skills. Seeking to leverage my
expertise and language skills to contribute to your company as a Retail or Sales Associate.
Overview
4
4
years of professional experience
Work History
Retail or Sales Associate
Dollarama
01.2024 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Restocked shelves and ensured products were correctly displayed and organized.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled customer inquiries and complaints promptly and professionally, ensuring customer satisfaction and problem resolution.
- Assisted in receiving and processing shipments of new products, including unpacking, labeling, and shelving merchandise.
- Provided feedback to management on customer preferences, product demand, and suggestions for improving the customer experience.
- Processed customer transactions, including operating cash registers, handling cash, and processing credit card payments.
- Maintained a clean and organized store environment, including cleaning and tidying sales areas and restrooms.
Retail Sales Associate
Mahima
02.2020 - 12.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Participated in regular training sessions to stay updated on product knowledge and sales techniques.
- Actively engaged in upselling and cross-selling techniques and achieved or exceeded individual and team sales targets.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized store environment, including cleaning and tidying sales areas and restrooms.
Education
Advanced Diploma - Food Science Technology Fast Track
Centennial College of Applied Arts And Technology
Scarborough, ON06.2025
Master of Science - Food Science Technology
University of Bamenda
North West12.2023
Bachelor of Science - Food Science Technology
University of Bamenda
North West 12.2019
Skills
- Promotional Support
- Order Processing
- Upselling
- Client Account Management
- Adaptability
- Time Management
- Communication Skills
- Product Knowledge
- Sales Techniques
- Active Listening
- Stocking and Replenishing
- Credit Card Payment Processing
- Order Fulfillment
- Customer Relations
- Retail Sales Customer Service
- Report Preparation
- Microsoft Word
- Senior Leadership Support
- Microsoft PowerPoint
- Microsoft Excel
- Data Evaluation
- Schedule Mastery
Languages
English
Full Professional
French
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Retail or Sales Associate
Dollarama
01.2024 - Current
Retail Sales Associate
Mahima
02.2020 - 12.2023
Advanced Diploma - Food Science Technology Fast Track
Centennial College of Applied Arts And Technology
Master of Science - Food Science Technology
University of Bamenda
Bachelor of Science - Food Science Technology
University of Bamenda
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