Junior Salvador
Ottawa
Summary
Dedicated and results-driven individual with a proven track record of leading high-performing teams. I am seeking to leverage my expertise to drive organizational success and exceed performance objectives. With a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Courtyard by Marriott
07.2024 - Current
- Provide exceptional customer service by greeting guests and assisting with check-ins/check-outs
- Manage reservations and room assignments using hotel management software
- Answer phone calls, address inquiries, and resolve guest issues promptly
- Maintain a clean, welcoming, and organized front desk area
- Process payments and handle cash transactions accurately
- Communicate effectively with housekeeping, maintenance, and other departments
- Ensure guest satisfaction through efficient problem-solving and attention to detail
- Multitask in fast-paced environments while maintaining professionalism
Store Manager
Lids
05.2023 - 06.2024
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Performed regular price checks to ensure competitive pricing.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Customer Service Representative
ICF International
09.2021 - 04.2023
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Uphold strict quality control policies and procedures during customer interactions
- Supported operational improvements and resolution of problems to deliver top-notch customer service
- Exceeded company productivity standards on consistent basis
- Processed all applications in a timely manner
Manager on duty
Rogers Communication
12.2015 - 06.2018
- Kept track of monthly, quarterly and yearly goals
- Uphold and enforced company policies and procedures to implement new processes
- Performed administrative tasks such as cycle counts, inventory, customer escalations
- Oversaw operations, including maintenance, cleanliness and efficiency
- Trained new hires
- Work with other management to assess and improve processes and policies
- Handled customer and employee issues to satisfaction
- Completed financial transactions for customers in an accurate and efficient manner
Education
Diploma - Hospitality Management - Hotels & Restaurants
Algonquin College
Ottawa, ON04.2014
Skills
- Report generation (10 years)
- Customer relationship management (10 years)
- Quality control (10 years)
- Problem-solving abilities (10 years)
- Data evaluation (10 years)
- Sales expertise (5 years)
- System implementation (10 years)
- Business development understanding (10 years)
- Senior leadership support (10 years)
- Technologically savvy (10 years)
- Microsoft Office expertise (10 years)
LANGUAGES
Spanish, English: First Language
Timeline
Front Desk Agent
Courtyard by Marriott
07.2024 - Current
Store Manager
Lids
05.2023 - 06.2024
Customer Service Representative
ICF International
09.2021 - 04.2023
Manager on duty
Rogers Communication
12.2015 - 06.2018
Diploma - Hospitality Management - Hotels & Restaurants
Algonquin College
Similar Profiles
Jenina DayaoJenina Dayao
Hotel Night Auditor at Marriott International, Inc. Courtyard by MarriottHotel Night Auditor at Marriott International, Inc. Courtyard by Marriott
James F. BrockingtonJames F. Brockington
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.
Imani LewisImani Lewis
Houseman/Housekeeper at Courtyard by Marriott-Larkspur, CAHouseman/Housekeeper at Courtyard by Marriott-Larkspur, CA
Josh S. GlendinningJosh S. Glendinning
Conference Sales Executive at Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)Conference Sales Executive at Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)
Aya ElhagehassanAya Elhagehassan
Customer Service at Shoppers Drug MartCustomer Service at Shoppers Drug Mart