Open To Work
Junior Nkwelle Mesumbe
Bilingual customer service representative
Mississauga,ON
Summary
Dedicated Customer Service Representative with a proven track record of delivering exceptional support in fast-paced environments. Recognized for strong communication skills and a customer-first approach, demonstrating professionalism and empathy in every interaction. Fully bilingual in French and English, effectively assisting a diverse client base while resolving issues efficiently. Committed to fostering positive relationships and enhancing customer satisfaction through proactive problem-solving and attentive service.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
Primerica
2025.11 - Current
- Managed customer inquiries across multiple communication channels, including phone and email, to improve service quality.
- Leveraged CRM software to troubleshoot and resolve customer inquiries, improving service quality and client satisfaction.
- Coordinated follow-up activities on mutual fund investment instructions to enhance efficiency in trading order management for financial representatives.
- Coordinated with internal legal and operations teams to uphold compliance standards and streamline mutual funds transaction workflows.
- Contributed to a positive work environment by actively engaging in team-building activities and maintaining open lines of communication with colleagues and supervisors.
Operations Manager
LIDA Agroprocessing
2020.02 - 2024.11
- Implemented quality control measures for biopesticides and phytosanitary products, ensuring adherence to applicable legal regulations and enhancing product safety.
- Coordinated budgetary processes for biopesticides and phytosanitary production, fostering effective resource utilization alongside Lida Agro senior management.
- Spearheaded monthly reporting processes for quality control assessments and production output.
- Reviewed and documented quality control data for raw materials bio-control to ensure adherence to regulatory requirements.
- Oversaw supplier and vendor relationships for phytosanitary products and biopesticides, ensuring compliance with organizational requirements and quality expectations.
Customer Service Representative
Strikingly.com
2021.02 - 2021.05
- Facilitated user assistance in website creation and account management by delivering timely and bilingual support via email and live chat.
- Troubleshot and resolved technical discrepancies in site publishing templates and forms, ensuring optimal platform functionality.
- Advised on design and content organization strategies to optimize site performance and user engagement.
- Worked closely with internal teams to enhance support documentation, focusing on maintaining high customer satisfaction levels.
French Teacher
Preply & Italki
2020.01 - 2025.01
- Designed and implemented individualized French lesson plans for more than 500 students across the globe, ensuring alignment with specific goals and varying proficiency levels.
- Facilitated preparation for TCF, TEF, and DELF exams, as well as job interviews and professional communication in French.
- Conducted ongoing evaluations and provided constructive feedback to enhance performance outcomes.
- Delivered high-quality tutoring services, resulting in top 10% ranking among peers and fostering positive student outcomes.
Education
Master of Science - Agroforestry
Université De Dschang
Yaounde, Cameroon2019-07
Bachelor's Degree - Geography
Université de Dschang
2017-07
Skills
- Bilingual communication skills
- Strong Interpersonal & Customer-Focused Skills
- Effective decision-making skills
- Skilled in diverse communication channels
- [Language] translation
- Customer service
- Problem-solving
- Technical & Systems Proficiency, eg, MS Office, email platforms
- Strong organizational skills
Certification
- DALF C2 | France Education International - 2022-12
- TEF C2 | CCI Paris Ile-de-France - 2023-03
- IELTS C1 | British Council - 2023-07
LANGUAGE SKILLS
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Bilingual Customer Service Representative
Primerica
2025.11 - Current
Customer Service Representative
Strikingly.com
2021.02 - 2021.05
Operations Manager
LIDA Agroprocessing
2020.02 - 2024.11
French Teacher
Preply & Italki
2020.01 - 2025.01
Bachelor's Degree - Geography
Université de Dschang
Master of Science - Agroforestry
Université De Dschang