Junior Nash
Gatineau,QC
Summary
Results-driven Call Center Customer Service Representative recognized for exceptional productivity and efficiency in resolving customer inquiries. Proficient in leveraging advanced communication technologies and ensuring data entry accuracy, contributing to streamlined operations. Strong active listening and problem-solving skills enhance customer satisfaction and foster loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
Foundever
Ottawa, Ontario
01.2025 - Current
- Maintained an organized database of contacts and client information.
- Generated high quality sales leads through effective research methods.
- Followed up on sales leads through outbound calling.
- Achieved established sales targets by generating new customer accounts.
- Prepared weekly progress reports on sales activities and results achieved.
- Conducted market research to identify potential customers and new business opportunities.
- Updated customer information in the database accurately.
- Collaborated with new customers to give details about company offerings.
Asset Protection Representative
Loblaw
Ottawa, Ontario
10.2024 - 12.2024
- Provided customer service assistance, including responding to customer inquiries, resolving customer complaints and escalating issues as needed.
- Conducted investigations on internal theft and fraud cases by compiling evidence from various sources.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Maintained high levels of alertness throughout shifts.
- Reviewed company policies regarding safety, loss prevention and asset protection processes.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained safety and security of premises, visitors and employees.
Customer Service Representative
Fortis Wave Marketing
Hamilton, Ontario
01.2023 - 08.2024
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns, and overcame objections.
- Documented outbound calling processes and equipped callers with quick-reference job aids to enable recall of less common processes.
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Assisted customers with product inquiries, orders, returns, and complaints via phone calls.
- Conducted outbound calls to existing clients to promote company's products and services.
- Followed up on sales leads through outbound calling.
Education
Associate of Science - Business Management
Mohawk College of Applied Arts And Technology
Hamilton, None09-2024
Bachelor of Science - Transport And Logistics
University of Bamenda
Cmeroon11-2023
Skills
- Escalation management
- Salesforce
- Cold calling
- Customer acquisition strategies
- Call scheduling
- Target achievement
- Membership renewals
- Account updating
- Professional Phone Communication
- Payment processing
- Advanced Negotiation Skills
- Upselling strategies
Certification
- CPR/AED & First Aid Certification.
- Ontario Security License
- Bachelor's in transport and logistics
Languages
English
Native/ Bilingual
French
Professional
References
References available upon request.
Timeline
Call Center Customer Service Representative
Foundever
01.2025 - Current
Asset Protection Representative
Loblaw
10.2024 - 12.2024
Customer Service Representative
Fortis Wave Marketing
01.2023 - 08.2024
Associate of Science - Business Management
Mohawk College of Applied Arts And Technology
Bachelor of Science - Transport And Logistics
University of Bamenda
Similar Profiles
Asia JohnsonAsia Johnson
Patient Billing Representative at FoundeverPatient Billing Representative at Foundever
CEDRIC LAUPENCEDRIC LAUPEN
Conseiller clientèle at FOUNDEVERConseiller clientèle at FOUNDEVER
TAWIANA MILONTAWIANA MILON
Chat & Phone Tech Support/ Customer Service Agent at FoundeverChat & Phone Tech Support/ Customer Service Agent at Foundever