Ruth Bilonda
Kuils River,South Africa
Summary
Customer-focused hospitality professional with diverse experience in restaurant service, reception, and kitchen support. Committed to delivering exceptional guest experiences and managing inquiries in fast-paced environments while maintaining high standards of service and collaboration.
Overview
5
5
years of professional experience
Work History
Waitress
Surfshack by Kove Collection
08.2025 - 05.2026
- Delivered high-quality customer service in a fast-paced hospitality environment.
- Assisted guests with menu selections and provided food and beverage service.
- Maintained cleanliness and presentation standards throughout service periods.
- Collaborated with kitchen and front-of-house teams to ensure smooth operations.
- Responded promptly and professionally to customer requests and concerns.
Hostess
The Attic by Bo-Vine
09.2024 - 08.2025
- Welcomed guests and created a positive first impression of the restaurant.
- Managed reservations and coordinated guest seating arrangements.
- Assisted customers with inquiries and ensured a seamless dining experience.
- Worked closely with restaurant staff to maintain efficient daily operations.
Waitress
Paranga by Kove Collection
01.2023 - 08.2024
- Provided professional table service in a premium dining environment.
- Accurately recorded and processed customer food and beverage orders.
- Ensured timely delivery of orders while maintaining exceptional customer service standards.
- Built positive customer relationships through attentive service.
Cashier & Receptionist
Cash and Carry
01.2021 - 01.2023
- Processed customer transactions accurately and efficiently.
- Managed reception duties, incoming calls, and visitor assistance.
- Maintained administrative records and supported daily business operations.
Chef Assistant
College of Cape Town Café
01.2022 - 07.2022
- Assisted chefs with food preparation and kitchen operations.
- Maintained hygiene, sanitation, and food safety standards.
- Supported meal preparation and service during busy periods.
Education
National Senior Certificate (Matric) -
Cape Town, South AfricaCollege of Cape Town - Catering Theory & Practical, Applied Management, Communication, Human Resource and Computer Practice
College of Cape Town
Skills
- Customer Service Excellence
- Hospitality & Guest Relations
- Food & Beverage Service
- Restaurant Operations
- Reception & Front Desk Support
- Cash Handling & POS Systems
- Reservation Management
- Complaint Resolution
- Team Collaboration
- Multitasking & Time Management
- Administrative Support
- Professional Communication
References
Available upon request
Languages
- French
- English, Fluent
- French, Fluent
Timeline
Waitress
Surfshack by Kove Collection
08.2025 - 05.2026
Hostess
The Attic by Bo-Vine
09.2024 - 08.2025
Waitress
Paranga by Kove Collection
01.2023 - 08.2024
Chef Assistant
College of Cape Town Café
01.2022 - 07.2022
Cashier & Receptionist
Cash and Carry
01.2021 - 01.2023
National Senior Certificate (Matric) -
College of Cape Town - Catering Theory & Practical, Applied Management, Communication, Human Resource and Computer Practice
College of Cape Town