Junior Duroscar
Ottawa,Canada
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Recruit Constable
Cornwall police
Cornwall, Ontario
12.2024 - 04.2025
- Enforce provincial and federal laws.
- Responded accordingly to any suspicious activities observed.
- Assisted with crowd control during special events such as concerts or sporting events.
- Preserved crime scenes, gathered evidence and documented chain of custody.
- Assisted victims of crime with filing reports and obtaining necessary services.
- Enforced laws and investigated cases.
- Evaluated complaints and emergency-request information to determine response requirements.
- Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
- Enforced laws and ordinances related to state statutes or local regulations.
- Attended to emergency calls and responded to incidents in a timely manner.
- Responded to emergency calls for assistance from citizens.
CLIENT SERVICE REPRESENTATIVE
Immigration citizenship canada
Ottawa, Canada
09.2019 - 12.2024
- Received and responded to high-volume incoming calls and emails in a timely manner
- Developed in-depth knowledge of company products and services to better assist customers
- Responded to complaints and resolved issues while providing high-quality customer service
- Navigated multiple computer applications while interacting with clients
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Created detailed notes in customer profiles to keep track of conversations and requests.
CLIENT SERVICE REPRESENTATIVE
Scotiabank
Ottawa, Canada
09.2016 - 09.2019
- Responded to complaints and resolved issues while providing high-quality customer service
- Navigated multiple computer applications while interacting with clients
- Resolved billing disputes in a timely manner while adhering to company policies and procedures
- Followed all customer service policies and procedures
- Processed payments accurately, including cash handling, credit card processing and check deposits
- Provided excellent customer service by promptly responding to inquiries and resolving complaints
CUSTOMER SERVICE REPRESENTATIVE
Bell Canada
Ottawa, Canada
08.2015 - 09.2016
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Assisted customers with product selection by providing detailed information about available products and services
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Followed up with customers regarding product functionality and overall satisfaction
- Analyzed customer feedback surveys to identify areas of improvement in the customer service department
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
CUSTOMER SERVICE REPRESENTATIVE
Nordia
Ottawa, Canada
03.2013 - 08.2015
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Addressed customers courteously using suitable methods and problem-solving skills
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Assisted customers with product selection by providing detailed information about available products and services
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Followed up with customers regarding product functionality and overall satisfaction
- Provided exceptional customer service to clients in fast-paced call center environment
Education
Policing
Ontario Police College
Aylmer, ON03-2025
CERTIFICATION IN AIRPORT SECURITY -
La cite collegiale
Ottawa, ON05.2016
Some College (No Degree) - Healthcare
Saint Elizabeth Healthcare Career
Ottawa, ONSkills
- Customer service
- Communication skills
- Self-defense tactics
- Evidence collection
- Emergency response
- Conflict resolution
- Protecting law
- Law enforcement
- Firearms proficiency
- Domestic violence prevention
- Integrity and honesty
- Traffic control
- Defensive tactics training
- De-escalation techniques
- Traffic laws
- Excellent nonverbal communication skills
- Patrolling
- Criminal law
- Crime prevention
- Compassionate
- Crisis intervention and deescalation
- Community oriented policing
- Arrest procedures
- Surveillance
- Physical fitness
- Patrol techniques
- Drug identification
- Public disturbance resolution
- Excellent communication
- Police patrol operations
- First Aid/CPR
Certification
- OACP certificate
- Emergency First Aid CPR /EAD Level A_C_HCP
Languages
- French, English
- Spanish, Creol
Education and Training
false
Volunteer Experience
HELPER, Ottawa mission, Ottawa, ON, 05/01/24, Present
Timeline
Recruit Constable
Cornwall police
12.2024 - 04.2025
CLIENT SERVICE REPRESENTATIVE
Immigration citizenship canada
09.2019 - 12.2024
CLIENT SERVICE REPRESENTATIVE
Scotiabank
09.2016 - 09.2019
CUSTOMER SERVICE REPRESENTATIVE
Bell Canada
08.2015 - 09.2016
CUSTOMER SERVICE REPRESENTATIVE
Nordia
03.2013 - 08.2015
Policing
Ontario Police College
CERTIFICATION IN AIRPORT SECURITY -
La cite collegiale
Some College (No Degree) - Healthcare
Saint Elizabeth Healthcare Career