JUNIE PATRICIA
Edmonton
Summary
An operations leader who delivers improved team productivity and streamlined retail processes through a combination of strategic oversight and hands-on execution. Developed and mentored high-performing teams by implementing targeted training programs, resulting in measurable growth and enhanced customer experiences.
Overview
42
42
years of professional experience
1
1
Certification
Work History
General Store Manager
Grafton Apparel Ltd.
09.2025 - Current
- Oversees full-store operations, merchandising, and profitability for Grafton Apparel’s Edmonton location. Leads all aspects of sales performance, team leadership, and achieves [number] high customer satisfaction scores, with full accountability for operational standards and visual execution. Led the team to achieve strong sales, compliance, and customer satisfaction results, earning recognition from senior executives and the Regional Manager for driving exceptional store performance.
Store Retail Manager
Apple Inc.
01.2023 - Current
- Spearheaded Apple retail operations in Edmonton, overseeing sales growth, customer service excellence, and staff development initiatives, resulting in a [number]% increase in sales and enhanced team performance. Implements data-driven sales programs that elevate customer satisfaction and attachment rates. Developed cross-functional teams to deliver exceptional service and uphold corporate brand standards, resulting in top-tier compliance scores and improved community engagement outcomes.
Co-Store Manager
Walmart Canada
02.2021 - 01.2023
- Directed high-volume Supercenter operations by implementing rigorous P&L management, enhancing inventory accuracy, and optimizing staffing levels to drive operational efficiency. Introduced scheduling models that improved coverage efficiency and reduced labor costs. Implemented enhanced compliance, food safety, and loss-prevention procedures that increased team efficiency, while mentoring assistant managers who advanced to promotion-ready leadership roles.
Co-Store Manager
Walmart Canada
03.2020 - 02.2021
- Managed a large, multi-department Supercenter, driving increased sales, improving operational efficiency, and enhancing customer satisfaction. Improved on-shelf availability and reduced shrink through disciplined process controls and improved replenishment partnerships with regional logistics. Led corporate merchandising rollouts and local execution of promotional activity.
Store Manager
Western Canada Area
03.2018 - 03.2020
- Directed and optimized wholesale-style retail operations, implementing process improvements to effectively serve both commercial clients and household consumers throughout the western region. Implemented local sourcing initiatives, updated visual merchandising standards, and introduced community-facing programs resulting in increased customer loyalty and improved margins.
General Sales Manager
Real Canadian Superstore
10.2017 - 01.2018
- Drove sales and service team performance across multiple departments by implementing operational best practices, achieving measurable improvements in conversion rates and customer satisfaction KPIs. Implemented training modules that improved service consistency and reduced staff turnover.
General Store Sales Manager
Real Canadian Superstore
08.2017 - 10.2017
- Led a collaborative initiative to drive rapid performance improvement through targeted retraining, merchandising realignment, and operational simplification. Achieved measurable sales gains and improved audit compliance within a short timeframe.
Assistant General Sales Manager
Real Canadian Superstore
09.2016 - 08.2017
- Streamlined end-to-end store operations by optimizing staffing, managing payroll processes, coordinating merchandising execution, and ensuring seasonal readiness, resulting in improved efficiency and measurable outcomes such as a [number]% reduction in operational costs or time saved. Demonstrated effective leadership by guiding new department heads into expanded roles, resulting in [number] successful transitions and enhanced team performance.
General Merchandise Manager / Produce Manager
Real Canadian Superstore
03.2015 - 09.2016
- Oversaw and optimized fresh-food and general-merchandise operations, implementing process improvements to enhance efficiency and overall performance. Implemented supplier accountability measures and freshness protocols that reduced shrink and improved category margins. Led in-store marketing and visual programs that strengthened community positioning.
Senior Team Leader / Store General Manager
Target Canada
09.2013 - 01.2015
- Directed store opening preparations by coordinating merchandising setup, ensuring compliance with operational protocols, and managing staffing schedules for a major Target location. Delivered top-tier results in guest satisfaction and sales conversion in the store’s initial operating period.
Senior Team Leader / Store General Manager
Target Canada
02.2013 - 09.2013
- Directed high-volume store operations, optimizing staffing schedules and streamlining workflow to boost labor productivity by [number]% while upholding audit and compliance standards throughout transition periods.
Senior Team Leader / General Manager
Target Canada
09.2012 - 01.2013
- Drove Target’s Canadian expansion by leading operational integration, delivering comprehensive staff training, and ensuring consistent visual and reporting standards with the head office.
General Store Manager / District Sales Manager in Training
Zellers / Hudson’s Bay Company
01.2009 - 09.2012
- Managed high-volume Zellers store with 200+ employees, overseeing full P&L and operational performance. Demonstrated multi-store leadership by collaborating with store managers and supporting district sales initiatives as a District Sales Manager in Training.
General Sales Manager, Warehouse Distribution
Zellers
03.1995 - 01.2009
- Directed large-scale distribution operations supporting national retail logistics. Supervised 600+ employees, managed throughput across major DC operations, and implemented Lean practices that reduced handling costs and improved safety and compliance.
General Sales Manager
Hudson’s Bay Company
04.1990 - 01.1995
- Managed departmental operations and led merchandising, staffing, and customer engagement efforts at a flagship Toronto store. Drove measurable sales growth via community partnerships and merchandising optimization.
Department Sales Manager
Hudson’s Bay Company
10.1987 - 02.1990
- Launched retail management career overseeing apparel and home divisions. Implemented merchandising strategies that delivered category sales growth and established leadership foundations.
Department Sales Manager
Hudson’s Bay Company
02.1984 - 04.1987
- Launched retail management career overseeing apparel and home divisions. Implemented merchandising strategies that delivered category sales growth and established leadership foundations.
Education
Master of Business Administration - Executive MBA
University of Toronto, Rotman School of Management
09.2023
Honours Bachelor of Business Administration - General Management BBA BBM
George Brown College
12.2020
Advanced Diploma - Graphic Design & Fashion (G102)
George Brown College
02.1989
Skills
- Management of retail processes
- Leadership, Development, Customer Experience, Service Excellence, Customer Engagement, Process Improvement, Team Building, Conflict Resolution, Customer Retention, Brand Management
Certification
- Certified Forklift Operator - Workplace Safety
- Certified Medical Aid & On-the-Job Safety Training - WSIB/CSA Standard
- Green Belt - Lean Six Sigma
- Union Bargaining & Labour Relations
- Loss Prevention & Asset Protection Certification - Retail Operations, Strategic planning, Passion for growth
Languages
English
Timeline
General Store Manager
Grafton Apparel Ltd.
09.2025 - Current
Store Retail Manager
Apple Inc.
01.2023 - Current
Co-Store Manager
Walmart Canada
02.2021 - 01.2023
Co-Store Manager
Walmart Canada
03.2020 - 02.2021
Store Manager
Western Canada Area
03.2018 - 03.2020
General Sales Manager
Real Canadian Superstore
10.2017 - 01.2018
General Store Sales Manager
Real Canadian Superstore
08.2017 - 10.2017
Assistant General Sales Manager
Real Canadian Superstore
09.2016 - 08.2017
General Merchandise Manager / Produce Manager
Real Canadian Superstore
03.2015 - 09.2016
Senior Team Leader / Store General Manager
Target Canada
09.2013 - 01.2015
Senior Team Leader / Store General Manager
Target Canada
02.2013 - 09.2013
Senior Team Leader / General Manager
Target Canada
09.2012 - 01.2013
General Store Manager / District Sales Manager in Training
Zellers / Hudson’s Bay Company
01.2009 - 09.2012
General Sales Manager, Warehouse Distribution
Zellers
03.1995 - 01.2009
General Sales Manager
Hudson’s Bay Company
04.1990 - 01.1995
Department Sales Manager
Hudson’s Bay Company
10.1987 - 02.1990
Department Sales Manager
Hudson’s Bay Company
02.1984 - 04.1987
Advanced Diploma - Graphic Design & Fashion (G102)
George Brown College
Master of Business Administration - Executive MBA
University of Toronto, Rotman School of Management
Honours Bachelor of Business Administration - General Management BBA BBM
George Brown College