Junhong Park
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Financial Services Representative (FSR)
CIBC Square HQ
Toronto, ON
06.2022 - Current
- Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific plans and services
- Facilitated implementation of new and revised policies and procedures throughout branch and department
- Assisting clients their investment needs - Mutual Fund, RRSP, TFSA,GIC, Loans and Mortgage sales and managing client relationships
Customer Services Representative (CSR)
CIBC Main Branch
Toronto, ON
09.2021 - 06.2022
- Greeted and interfaced with customers to facilitate daily banking transactions; provided exceptional customer service by providing exceptional banking services and addressing account and service concerns
- Balanced currency, coin, and checks, and calculated end-of-shift transactions daily
- Increase in Branch overall scorecard
- Developed strong rapport with managers and provided administrative support at branch
- Trained new personnel regarding company operations, policies and services
Distribution Manager
Kibo House
Toronto, ON
08.2018 - 08.2021
- Working closely with multiple vendors to source product and manage inventory
- Implemented productivity, cost and performance management programs to meet on- time delivery requirements increasing service levels
- Scheduling inventory supply to over 30 restaurants and managing deliveries
- Provided ongoing operational process analysis, communicated project status and identified and resolved operational issues and constrains
- Oversees in house production of all condiment and side options for network of restaurants
Shift Supervisor
Starbucks 65 Queen W
Toronto, ON
03.2017 - 08.2018
- Balanced business needs immediate partner and customer demands
- Daily food pulls and inventory counts including ordering product from central vendor
- Communicated clearly, concisely and accurately in order to ensure effective store operations
- Demonstrated integrity, honesty, and knowledge that promote culture, values, and mission of Starbucks
- Assign roles to produce successful floor during peak times
- Delivered successful training to more than 8 employees during tenure, educating on successful work environment
- Completed cash and credit card transactions accurately using POS software.
Education
Course - Financial Representative Deployment Program(FSRDP)
CIBC
Toronto12.2022
License Certificate - Investment Funds in Canada (IFC)
Canadian Securities Institute
Toronto07.2022
Diploma received - Hospitality & Hotel management
George Brown College
Toronto06.2018
Skills
- Superior communication and problem solving skills
- Customer service and sales role oriented
- Wide knowledge of general banking and investment practices and procedures
- Accustomed to working in group environments or independently
- Highly efficient
- Analytical thinking and Detail orientation
- Proficient with Microsoft Office Suite, email software, and internet browsers
- Regulatory Requirements Adherence
- Continuous Improvement Process
- Financial Advising
Timeline
Financial Services Representative (FSR)
CIBC Square HQ
06.2022 - Current
Customer Services Representative (CSR)
CIBC Main Branch
09.2021 - 06.2022
Distribution Manager
Kibo House
08.2018 - 08.2021
Shift Supervisor
Starbucks 65 Queen W
03.2017 - 08.2018
Course - Financial Representative Deployment Program(FSRDP)
CIBC
License Certificate - Investment Funds in Canada (IFC)
Canadian Securities Institute
Diploma received - Hospitality & Hotel management
George Brown College
Similar Profiles
Yelyzaveta ShestopalovaYelyzaveta Shestopalova
Conference Server at Compass Group / CIBC SquareConference Server at Compass Group / CIBC Square
Julian FiliciJulian Filici
Volunteer at Microsoft GPPB 2024 (CIBC Square)Volunteer at Microsoft GPPB 2024 (CIBC Square)
Russel GallazaRussel Gallaza
Food Service Specialist at CIBC Square/Compass GroupFood Service Specialist at CIBC Square/Compass Group