JUNHO CHOI
Toronto,Canada
Summary
Highly detail-oriented Pharmacy Technician with5+ years of experience in customer service and front-line support. Skilled in multitasking, problem-solving, and data entry with a strong commitment to accuracy and efficiency. Proficient in Microsoft Office applications and bilingual in Korean and English.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Rexall
05.2014 - 01.2025
- Provided exceptional customer service in a busy downtown pharmacy, assisting with application forms and addressing patient concerns
- Resolved complex issues such as third-party billing discrepancies, prescription errors, and customer complaints
- Maintained accurate records for controlled substances and ensured compliance with drug storage regulations
- Developed an Excel template to optimize prescription cost calculations, reducing audit preparation time
Education
Bachelor of Science - Biology
Toronto Metropolitan University
Toronto, ON04.2018
Bachelor of Arts - Economics
University of Toronto
Toronto, On04-2010
Skills
- Customer Service: Delivered exceptional service to diverse customers, ensuring satisfaction and loyalty
- Communication: Successfully mediated between physicians and pharmacists, enhancing patient recovery outcomes
- Multitasking: Effectively managed high-pressure pharmacy tasks during peak hours
- Data Entry & Analysis: Compiled scientific data for research and created efficient templates for data management
- Detail-Oriented: Ensured accuracy in dispensing medications and record-keeping to minimize errors
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Awards
Awards & Honors: Consistently recognized for academic and professional excellence.
Timeline
Pharmacy Technician
Rexall
05.2014 - 01.2025
Bachelor of Science - Biology
Toronto Metropolitan University
Bachelor of Arts - Economics
University of Toronto
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