JUNHO CHOI
Toronto,Canada
Summary
Highly detail-oriented Pharmacy Technician with5+ years of experience in customer service and front-line support. Skilled in multitasking, problem-solving, and data entry with a strong commitment to accuracy and efficiency. Proficient in Microsoft Office applications and bilingual in Korean and English.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Rexall
Toronto, ON
05.2014 - 01.2025
- Provided exceptional customer service in a busy downtown pharmacy, assisting with application forms and addressing patient concerns
- Resolved complex issues such as third-party billing discrepancies, prescription errors, and customer complaints
- Maintained accurate records for controlled substances and ensured compliance with drug storage regulations
- Developed an Excel template to optimize prescription cost calculations, reducing audit preparation time
Education
Bachelor of Science - Biology
Toronto Metropolitan University
Toronto, ON04.2018
Bachelor of Arts - Economics
University of Toronto
Toronto, On04-2010
Skills
- Customer Service: Delivered exceptional service to diverse customers, ensuring satisfaction and loyalty
- Communication: Successfully mediated between physicians and pharmacists, enhancing patient recovery outcomes
- Multitasking: Effectively managed high-pressure pharmacy tasks during peak hours
- Data Entry & Analysis: Compiled scientific data for research and created efficient templates for data management
- Detail-Oriented: Ensured accuracy in dispensing medications and record-keeping to minimize errors
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Awards
Awards & Honors: Consistently recognized for academic and professional excellence.
Timeline
Pharmacy Technician
Rexall
05.2014 - 01.2025
Bachelor of Science - Biology
Toronto Metropolitan University
Bachelor of Arts - Economics
University of Toronto