Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JUN FENG JERRY YANG

Summary

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.

Overview

16
16
years of professional experience

Work History

Senior Service Technician

Diebold Nixdorf Canada
07.2017 - Current
  • ATM support team Lead in GTA North area
  • Service and Repair ATM machines for major financial institution, such as TD, HSBC, BNS and Cash Units
  • Service and Repair medical dispenser for hospital and Costco pharmacy (FF54, FF120 and Elite series Automate machine)
  • Key holder for TD bank
  • Diebold Nixdorf certificated technician
  • Training and proving support for the first and second line technician.
  • Vendor management.


Achievement:

  • Success complete TD Atm system renew project 2019
  • Success complete TD Atm machine reflashment project 2024
  • Trained 8 second tech and over 20 first line tech for this team.
  • Most helpful teammate award winner.

Customer Service Representative

IBM Canada Ltd
11.2015 - 05.2017
  • ABM support team in GTA area
  • Service ABM, CRU, CDU banking machines for major bank in GTA like RBC, BNS, and TD
  • Service relative product such computer, scanner and printer that work with the banking machine
  • Wincor-Nixdorf certificated technician



Achievement:


  • Success complete BNS Atm machine reflashment project 2017


Product Manager

Jemko Group (International) Ltd
10.2008 - 11.2015
  • Of the Product Sourcing and manufacturing team in Guang Zhou Location
  • (In Computer Hardware, accessories and packaging product fields)
  • Customer Service (including Order follow up and problem solving)
  • Helping Ordered Factory Audit (Wal-Mart, Disney Audit)
  • Helping to manage the relationship with factories in PR China
  • Monitor the production
  • (Timing control and Quality Control)

Education

BBA - Information Technology Management, Enterprise Systems and Organization, eBusiness

Ryerson University
Toronto, Ontario
06.2005

Graduate in Degree of Business Management - Marketing

Guangzhou University
GuangZhou China
2000

Skills

SPECIAL SKILLS

  • Systems: IBM, Macintosh, IOS, Android
  • Operating Systems Win 7/10/11, Mac OS 10 and above
  • Programming: Python, C, VB, Java, ASP, NAT
  • Applications: Microsoft M365, MS Plan, PowerShell, Paas and lassS cloud, SAML, SIEM
  • Internet security: Mayfair, Cloud security CAPM CASB
  • Excellent communication and interpersonal skills
  • Quick learner with excellent problem solving skills
  • Adaptability and Flexibility
  • Proven team skills and performance under pressure
  • Patient, self-motivated, confident and reliable

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual

Timeline

Senior Service Technician

Diebold Nixdorf Canada
07.2017 - Current

Customer Service Representative

IBM Canada Ltd
11.2015 - 05.2017

Product Manager

Jemko Group (International) Ltd
10.2008 - 11.2015

BBA - Information Technology Management, Enterprise Systems and Organization, eBusiness

Ryerson University

Graduate in Degree of Business Management - Marketing

Guangzhou University
JUN FENG JERRY YANG