JUNFEI SUN
Sydney,Nova Scotia
Summary
Customer-Centric Approach: Thrived in a customer-first based retail environment.
Proven Sales and Customer Service Results: Demonstrated success in achieving sales and providing exceptional customer service in a fast-paced environment.
Effective Communication Skills: Strong communication and organizational skills with rich experience in presentation and meeting;open to feedback, and adapt quickly to changing situations.
Flexible Availability: Available for varied weekly shifts, including weekends, closing, and peak periods.
Overview
5
5
years of professional experience
Work History
Assistant to Deputy GM, Key Account Sales
Jiangsu Tenpower Lithium Co., Ltd.
Zhangjiagang, JIANGSU
02.2022 - 02.2023
- Spearheaded company-level process formulation, enhancing departmental SOP, resulting in a 20% improvement in work efficiency.
- Assisted Deputy GM in achieving strategic objectives, contributing to a 15% increase in departmental productivity.
- Coordinated weekly meetings and important gatherings, ensuring effective communication and feedback among team members.
- Managed key client receptions, averaging over 20 monthly visitors, leading to successful business negotiations and a 25% increase in client satisfaction.
- Monitored industry trends, providing innovative ideas that contributed to a 10% boost in business growth.
- Administered office supplies procurement and daily expense reimbursement, streamlining processes and reducing costs by 15%.
- Collected and sorted out attendance reports, providing support to the HR department, resulting in a 20% improvement in record accuracy.
AP Project Assistant, SAT & TOEFL Teacher
LiangFeng High School International Department
Zhangjiagang, Jiangsu
02.2019 - 01.2022
- Facilitated official communication with Janesville School District, handling emails and translating relevant documents, resulting in a 30% improvement in international collaboration.
- Organized regular meetings for Chinese and foreign staff, enhancing team communication and collaboration.
- Developed tailored teaching plans, contributing to a 20% improvement in student performance.
- Regularly collected and analyzed academic-related data, leading to targeted interventions and a 15% increase in student satisfaction.
- Provided guidance counseling for students, contributing to a positive and supportive learning environment.
- Conducted parent meetings, improving communication and involvement, resulting in a 25% increase in parental satisfaction.
English Teacher
TAL Education Group
Nanjing, Jiangsu
07.2018 - 01.2019
- Conducted English teaching for four classes (Grades 2&3), developing study plans and tutoring programs.
- Utilized various teaching methods, successfully incorporating lively activities, achieving a parent and student satisfaction rate exceeding 97%.
- Participated in teaching discussions, optimizing teaching strategies, and enhancing students’ interest in English learning. Achieved an average increase of 2-4 points in students' test scores after an academic semester.
Education
Bachelor of Arts - Social Work
Nanjing University
Nanjing,China06-2018
Skills
- Product Merchandising
- Order Processing
- Complaint Handling
- Customer Assistance
- Complex Problem-Solving
- Product Knowledge
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Assistant to Deputy GM, Key Account Sales
Jiangsu Tenpower Lithium Co., Ltd.
02.2022 - 02.2023
AP Project Assistant, SAT & TOEFL Teacher
LiangFeng High School International Department
02.2019 - 01.2022
English Teacher
TAL Education Group
07.2018 - 01.2019
Bachelor of Arts - Social Work
Nanjing University
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