Hi, I’m
Junelle Winston
Etobicoke,Canada
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
13
years of professional experience
1
Certification
Work History
Dreeven Technologies; Intelliware Challenge
Product Manager
11.2022 - 10.2024
Job overview
- Orchestrated the implementation of a tech capability roadmap for an AI-powered virtual assistant; perfectly aligning with business goals and customer needs
- Mastered successful launch of key features by developing a chatbot which integrated seamlessly into the corporate website
- Fostered close, effective collaboration with internal partners to pinpoint specific requirements and prioritize critical user stories for the SaaS product
- Maintained status reports for progress updates; delivered final documents ensuring readiness to client on time and on budget.
Bell Canada
Product Owner
05.2021 - 09.2022
Job overview
- Led two Agile teams for Network Assurance and Fault Management services to define and prioritize stories in alignment with priorities decided on during each Program Increment
- Streamlined communication, delivering regular updates to senior executives, summarizing key performance indicators and development plans
- Maintained product roadmap, coordinated planning and development of user stories, during PO sync meetings for best outcomes and to prevent adverse production faults
- Championed Net Expert platform decommissioning switching to Netcool for real time monitoring of network events
- Managed and delivered successful features with precision and efficiency.
Royal Bank of Canada
Product Manager
10.2020 - 05.2021
Job overview
- Collaborated closely with IT Director to maintain full product roadmap alignment, monitoring ROI through strategic addition, removal or rejection of user stories
- Facilitated comprehensive Sprint Planning processes including prioritizing user stories, epics, tasks in JIRA for an efficient, streamlined backlog management
- Spearheaded the innovative design and development of a predictive capacity application for Digital Investing within RBC's Tech Infrastructure team
- Reviewed prototypes and approved or discussed necessary amendments to the product design to achieve the customer vision
- Swiftly resolved complex technical issues across various platforms by leveraging extensive knowledge base from business partners and escalated gating items as needed
- Orchestrated meetings with internal stakeholders throughout product lifecycle, ensuring user story clarity and alignment with customer goals
- Championed agile environment via regular internal product demos highlighting business goals
- Constructed a persuasive business case showcasing Machine Learning (ML) features to boost product value.
Royal Bank of Canada
Digital Product Owner
11.2016 - 09.2020
Job overview
- Collaborated with architecture team to develop technical roadmaps, enhancing the Tax Hub experience and saving $2 million annually via digital document delivery
- Accelerated $3.5M bi-monthly release execution through scaled agile practices
- Organized backlogs for Sprint Planning, including User Stories, Epics, Technical Debts, and Spikes
- Facilitated Scrum ceremonies, transforming large projects into user stories and ensuring timely delivery of Bill payment cancellation APIs for Mobile and OMNI platform
- Coordinated with stakeholders to manage the development and launch of Pay-with-Points, Bill Payment Cancellation, and Credit Restructuring payment projects
- Improved communication between business units and developers by arranging joint walkthroughs of mock-ups, leading to fewer modifications during the testing phase
- Structured a detailed product roadmap, highlighting immediate and future product enhancements
- Drove RSA project's strategic direction by evaluating roadmaps and spotting tech gaps.
Ministry of Government and Consumer Services
Delivery Coordinator
11.2015 - 09.2016
Job overview
- Led and completed numerous back-office projects adhering to OPS Standard Systems
- Delivered vehicle and health related services to clients in a timely and efficient manner
- Gained a deep understanding of customer experience and used it to identify gaps in service
- Presented ideas to stakeholders about the solution impact for optimal business output.
Openet Telecom
Project Lead
12.2011 - 11.2015
Job overview
- Championed a comprehensive strategic plan creation and execution for a $4.5 million Enhanced Charging System project, providing robust support and guidance
- Leveraged technical expertise to analyze SDLC artifacts such as requirements, design documents, test plans, release notes, and implementation plans thoroughly
- Successfully finalized the complex Monitor Manager Project by integrating an innovative API webservice that returned accurate monthly usage data efficiently
- Drove the Bell performance team to swiftly resolve critical defects, relocated to Montreal for hands-on support of performance test activities
- Managed and meticulously tracked project log matters until successfully completed
- Streamlined processing time by implementing optimization code.
Education
Ryerson University
Master of Electrical Engineering
12.2008
McGill University
Bachelor of Computer Engineering, Management Minor
12.2001
Skills
- Data Analysis
- Microsoft Project
- SQL
- JCL
- GitHub
- Figma
- Python
- DevOps
- Microsoft Azure
- Google Cloud
- JIRA
- Confluence
- CI/CD
- Trello
- Kanban
- Advanced Roadmap
- Microsoft NET
- SOAP
- REST
- API
Certification
- Certified Scrum Product Owner
- Certified Scrum Master
- Google Cloud Digital Leader
- AI Product Manager
Awards
Quarterly Performance Award – RBC Q1 – 2019
Languages
French
Full Professional
Timeline
Product Manager
Dreeven Technologies; Intelliware Challenge
11.2022 - 10.2024
Product Owner
Bell Canada
05.2021 - 09.2022
Product Manager
Royal Bank of Canada
10.2020 - 05.2021
Digital Product Owner
Royal Bank of Canada
11.2016 - 09.2020
Delivery Coordinator
Ministry of Government and Consumer Services
11.2015 - 09.2016
Project Lead
Openet Telecom
12.2011 - 11.2015
McGill University
Bachelor of Computer Engineering, Management Minor
Ryerson University
Master of Electrical Engineering
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