June Kim
Corona
Summary
Business Analyst offering 5+ years of customer and sales driven industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making, through data inspired analysis.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Executive Assistant
Fashion Q
04.2020 - 10.2023
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Facilitated training and onboarding for incoming office staff.
- Used advanced software to prepare documents, reports, and presentations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Server/Bartender
Red Lobster
09.2018 - 03.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Science - Business Data Analytics
Arizona State University
Tempe, Arizona12-2024
Skills
- Shift reporting
- Safety reviews
- Scheduling
- Document handling
- Visual data representation
- Data formatting
- Data filtering
- Business solutions development
- Gap analysis
- Software development proficiency
Certification
- Google Data Analytics Professional Certificate - Google.
Languages
English
Native or Bilingual
Korean
Professional Working
Spanish
Professional Working
Timeline
Shift Supervisor
Starbucks
08.2023 - Current
Executive Assistant
Fashion Q
04.2020 - 10.2023
Server/Bartender
Red Lobster
09.2018 - 03.2020
Bachelor of Science - Business Data Analytics
Arizona State University
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