Kristina Bumpas

• Established customer service standards and monitored staff compliance.
• Planned special promotions or discounts based on market trends.
• Recruited, trained and supervised new employees.
• Prepared monthly reports on sales figures, expenses, profits.
• Ensured compliance with safety regulations and company policies.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Trained and mentored associates to teach daily tasks and procedures.
• Enhanced operational productivity by overseeing hiring processes and fostering staff development.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Managed storewide merchandising goals to uphold operational standards.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Prepared staff work schedules and assigned team members to specific duties.

• Ensure top-quality service to customers.
• Responsible for overall direction, coordination, and evaluation of several departments, as well as the overall success of the store.
• Ensure the store is compliant with company policies, procedures, and standards.
• Review operational records and reports for the store manager to project sales and to determine store profitability.
• Planning, assigning, and directing work.
• Interviewing, hiring, and training associates.

Footwear Manager, Walmart Canada, Regina, SK, 2009 to 2012

• Customer service, exceeding customer expectations.
• Executing and delegating directions from the home office.
• Planning, assigning, and directing work.
• Interviewing, hiring, and training associates and trainees.
• Budgeting sales and wages, maintaining the company's goals.
• Planning and delivering appraisals and coaching.
• Contact person for the District Fashion Manager.
• Contact person in the absence of the District Fashion Manager.