Junaid Javaid
Lethbridge,AB
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 6 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner
Mega Tech Solutions
12.2020 - 03.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Operations Manager
AA Solutions
03.2017 - 10.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Sales Representative
EMC BPO
05.2016 - 02.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative
Intersoft Bpo Solutions
04.2015 - 02.2016
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
Bachelor of Science - Economics
Forman Christian College, A Chartered University
Lahore, Pakistan03.2019
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Staff Management
- Ms Word
Languages
English
Professional Working
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Intensive English for Academic Preparation
Timeline
Owner
Mega Tech Solutions
12.2020 - 03.2024
Operations Manager
AA Solutions
03.2017 - 10.2020
Sales Representative
EMC BPO
05.2016 - 02.2017
Sales Representative
Intersoft Bpo Solutions
04.2015 - 02.2016
Bachelor of Science - Economics
Forman Christian College, A Chartered University
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