Junaid Arif
Edmonton
Summary
Dynamic and results-oriented with driving experience in all weather conditions while maintaining safe driving practices.Adept in customer service and problem-solving. Excelled in managing multiple deliveries and resolving customer complaints, enhancing loyalty. Proficient in Microsoft Excel/Word. Demonstrated ability to learn quickly, improving efficiency and productivity.
Overview
3
3
years of professional experience
Work History
Food Delivery Driver
DoorDash
08.2023 - 10.2024
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Delivered orders to customers to drive full satisfaction.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Communicated proactively with management about potential issues or delays in delivery times.
Customer Service Representative
Milwaukee Tool
03.2023 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
Delivery Service Driver
Chicken Spot
06.2021 - 09.2023
- Maintained safe driving habits while navigating various routes to deliver packages efficiently and on time.
- Managed delivery schedules for optimal efficiency, prioritizing urgent shipments and accommodating changes as needed.
- Documented all completed deliveries accurately using company software, ensuring proper tracking and invoicing procedures were followed.
Education
Diploma - Trades
Jasper Place High School
Edmonton, AB2017
Skills
- Class 4 Alberta License
- Microsoft Excel/Word
- Forklift Certification
- Problem-solving
- Customer service
- Quick learner
Languages
English
Full Professional
Urdu
Full Professional
Punjabi
Professional Working
Hindi
Full Professional
Timeline
Food Delivery Driver
DoorDash
08.2023 - 10.2024
Customer Service Representative
Milwaukee Tool
03.2023 - 09.2024
Delivery Service Driver
Chicken Spot
06.2021 - 09.2023
Diploma - Trades
Jasper Place High School
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