Juna Limani
Toronto,Canada
Summary
Highly organized and dependable candidate adept at managing multiple priorities with a positive attitude. Demonstrates a willingness to take on additional responsibilities to meet team goals. Possesses strong problem-solving abilities, a thirst for learning, and excellent communication skills. Poised to contribute to team success and achieve positive results. Excited to embrace new challenges and advance organizational objectives with dedication and enthusiasm. Displays strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and a commitment to continuous learning and growth. Hardworking and passionate job seeker with strong organizational skills, seeking an entry-level Customer Account Specialist II or Customer Assistance position. Ready to collaborate with the team in achieving company goals.
Overview
19
19
years of professional experience
Work History
Hair Stylist
P&H Salon and spa
09.2016 - Current
- Shampoo, rinse, condition, dry hair scalp or hairpieces with liquid soap or other solutions
- Cut, trim and shape hair or hairpieces, based on customers instructions, hair type & facial features, using clippers, scissors, trimmers razors
- Comb, brush, and spray hair/wigs to set style, bleach, dye/tint hair, using applicator or brush
- Apply water, setting, straightening or waving solutions to hair as well as use curlers, rollers, hot combs plus curling irons to press curly hair
- Cutting and styling, coloring, perming and straightening
- Schedule client appointments and ordering materials
- Keep workstations clean as well as sanitize tools according to WHIMIS
- Demonstrate and sell hair care products, cosmetics and develop new style techniques
Senior Hairstylist
Blo Blow Dry Bar
12.2022 - 09.2024
- Boosted salon earnings through strategic upselling of hair care products and services.
- Maximized client happiness by offering personalized hairstyle recommendations.
- Strengthened client relationships by understanding and addressing specific needs.
- Stayed current on evolving industry standards through active participation in relevant events.
- Maintained essential compliance by diligently executing hygiene protocols.
- Ensured swift resolution of complaints, preserving client satisfaction and business image.
- Boosted customer loyalty through effective handling of post-appointment issues.
- Promoted salon special offers via social media channels, increasing brand awareness among potential customers.
- Maintained accurate records of completed services for proper billing and facilitated smooth transactions at the point of sale.
- Conducted staff training sessions on new products and tools to enhance team knowledge and skillset.
- Guaranteed outstanding customer service by addressing diverse preferences.
- Increased customer retention with customized, superior-quality service.
- Managed inventory effectively by tracking stock levels and placing orders when supplies were low, ensuring continuous availability of essential items for client services.
- Provided input on marketing strategies aimed at attracting new clients while retaining existing ones through targeted promotions and incentives programs.
- Streamlined appointment scheduling process for better time management and increased productivity within the salon.
- Assisted in the recruitment process for new stylists, evaluating candidates based on technical skills and cultural fit within the team environment.
- Initiated and engaged clients in conversations as part of personalized service.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Increased revenue through effective customer service and inventory management.
- Developed creative techniques to provide clients with latest hairstyles.
- Maintained regular client list and successfully handled walk-in customers.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Delivered personalized consultations to enhance client understanding of effective hair practices.
Freelancer
Bridal Hair by Juna
05.2019 - 03.2024
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Provided expert hair care services to enhance clients' appearance and satisfaction.
- Conducted consultations to understand client needs and deliver personalized styling solutions.
- Styled hair for special occasions, ensuring clients felt confident and satisfied.
- Performed hair treatments to achieve desired results for clients.
- Boosted client satisfaction by keeping up-to-date with latest hair trends.
- Increased repeat business by building strong client relationships.
- Created innovative styles for clients, reflecting current trends and personal preferences.
- Improved overall client experience by providing exceptional customer service.
Senior Hairstylist
Glamour Secrets
03.2018 - 03.2022
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
- Resolved customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
Manager
Her Majesty's Pleasure
05.2015 - 08.2016
- Complete thorough consultation with clients
- Wash, blow, dry and style hair to clients' satisfaction
- Assess clients hair type and needs and recommend applicable products and care
- Bridal consultations and on or off site servicing of bridal parties
- Entered appointments into the system with precision.
- Maintained workspace hygiene following WHIMIS guidelines.
Hair Stylist
Blo Blow Dry Bar
05.2012 - 05.2015
- Operate cash registers to receive payments from patrons
- Analyze clients hair and features for recommending beauty treatments and hair styles
- Shampoo, rinse, condition, dry hair scalp or hairpieces with liquid soap or other solutions
- Cutting and styling, perming and straightening
- Advising on minor hair and scalp problems and making sure that hair products containing chemicals are used and stored correctly
- Secure appointments by making confirmation calls
Hair Dresser
Hair Delirio Beauty Salon
08.2006 - 01.2011
- Keep workstations clean as well as sanitize tools
- Cut, trim and shape hair or hairpieces, based on customers instructions, hair type & facial features, using clippers, scissors, trimmers razors
- Comb, brush, and spray hair/wigs to set style, bleach, dye/tint hair, using applicator or brush
- Apply water, setting, straightening or waving solutions to hair as well as use curlers, rollers, hot combs plus curling irons to press curly hair
- Operate cash registers to receive payments from patrons
- Demonstrate and sell hair care products, supplies and cosmetics
- Develop new and interesting styles techniques
Education
Diploma - Hair Colorist Technician
Aveda Academy
Toronto, ON11.2013
Diploma - Hair Stylist
Amarantos Hair Stylist School
Athens06.2006
Skills
- Hairdressing
- Design analysis
- Communication
- Presentation
- Interpersonal skills
- Multitasking
- Working under pressure
- Goal-oriented
- Decision-making
- Client relations
- Time management
- Prioritizing tasks
- Meeting deadlines
- Microsoft Office
- Client satisfaction
- Promoting repeat business
- Critical thinking
- Active listening
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
- Conflict resolution
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Product knowledge
- Appointment scheduling
- Staff training
- Product sales
Languages
English
Full Professional
Albanian
Full Professional
Greek
Full Professional
Timeline
Senior Hairstylist
Blo Blow Dry Bar
12.2022 - 09.2024
Freelancer
Bridal Hair by Juna
05.2019 - 03.2024
Senior Hairstylist
Glamour Secrets
03.2018 - 03.2022
Hair Stylist
P&H Salon and spa
09.2016 - Current
Manager
Her Majesty's Pleasure
05.2015 - 08.2016
Hair Stylist
Blo Blow Dry Bar
05.2012 - 05.2015
Hair Dresser
Hair Delirio Beauty Salon
08.2006 - 01.2011
Diploma - Hair Colorist Technician
Aveda Academy
Diploma - Hair Stylist
Amarantos Hair Stylist School
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