JUMSHAID IQBAL
Laval,QC
Summary
Organized interior designer adept at multi-tasking and developing creative solutions. Additionally, a cybersecurity graduate with a fundamental understanding of information technology, including network fundamentals and threat assessment. Brings over 6 years of customer service experience, showcasing excellent communication skills and a background in technical support roles.
Overview
9
9
years of professional experience
Work History
Virtual Interior Designer
IKEA
01.2022 - Current
- Conducting client consultations to understand requirements and preferences.
- Using strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managing budgets and timelines effectively to deliver projects on schedule and within budget constraints.
- Developing key client relationships, providing design solutions that meet needs and budgets without compromising quality or design intent.
Customer Service Specialist
IKEA
01.2020 - 10.2022
- Tracked customer service cases and updated service software with customer information.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Tracked customer interactions using CRM software, helping team identify trends and areas of improvement in service delivery.
Customer Service Representative
ALDO
01.2017 - 01.2019
- Effectively handled customer interactions via calls, emails, and chats, swiftly resolving issues while maintaining contact quality
- Utilized Salesforce to promptly respond to customers, manage cases, and ensure timely follow-ups
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Technical Support Representative
Solidtech-Uplick
01.2015 - 01.2017
- Provided expert technical assistance to customers, diagnosing computer issues, and installing Avanquest products to optimize performance and functionality
- Installed and configured Avanquest software on customers' systems, ensuring proper functionality and offering guidance throughout installation process
- Reduced malware and security threats on customers' computers by providing proactive guidance and utilizing appropriate tools for detection and removal
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Translated complex technical issues into digestible language for non-technical users.
- Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.
Education
Bachelor of Science - Applied Cybersecurity
McGill University
Montreal, QC12.2023
Diploma - Social Science
Vanier College
Montreal, QC09.2016
Skills
- Excellent communication skills
- Handle multiple tasks simultaneously
- File Maintenance
- Incident Response
- Security Updates
- Operating systems (Mac, Windows, Linux)
- Threat assessment
- Spreadsheet Management
- Help desk ticketing systems
- Network Fundamentals
- Virtual machines
- Data Management
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Virtual Interior Designer
IKEA
01.2022 - Current
Customer Service Specialist
IKEA
01.2020 - 10.2022
Customer Service Representative
ALDO
01.2017 - 01.2019
Technical Support Representative
Solidtech-Uplick
01.2015 - 01.2017
Bachelor of Science - Applied Cybersecurity
McGill University
Diploma - Social Science
Vanier College
Similar Profiles
Adam GutowskiAdam Gutowski
Furniture Sales Associate/Customer Service Representative at IKEAFurniture Sales Associate/Customer Service Representative at IKEA
Erla Dís GuðnadóttirErla Dís Guðnadóttir
Logistics at IKEALogistics at IKEA
Lakhvir SinghLakhvir Singh
Driver at IKEADriver at IKEA