Julyanne Maligaya
Toronto,Canada
Summary
Care worker who demonstrates empathy and compassion in promoting a stimulating, varied, and reliable lifestyle for residents and provide them with improved care and a flexible learning method. Experience giving patients direction and encouragement through both physical and emotional support in retirement homes and long-term care facilities. Reliable worker improves patients' quality of life by building rapport and trust with them and assisting with everyday living activities. Motivated to pay close attention to crucial details and address each person's requirements. Known as a flexible, compassionate team player committed to gaining new skills and responsibilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
Tim Hortons
09.2023 - 05.2024
- Served 50 customers a day on average, applying upsell strategies, responding to questions, and handling payments.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
Personal Support Worker Student
One Kenton Place
03.2024 - 04.2024
- Utilized effective time management skills to ensure all clients received the necessary attention and support despite varying levels of need.
- Maintained client confidentiality at all times, respecting their right to privacy while ensuring compliance with relevant regulations and ethical standards.
- Assisted in developing new approaches towards engaging challenging behaviors exhibited by some clients while maintaining a safe space for everyone involved.
- Contributed positively towards creating an inclusive environment where all clients could thrive regardless of their diverse backgrounds or differing abilities.
- Enabled effective communication between clients, families, and healthcare providers to ensure seamless coordination of care.
- Boosted client satisfaction through empathetic listening and prompt response to requests or concerns.
Personal Support Worker Student
Downsview Long Term Care Centre
01.2024 - 03.2024
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Maintained strong connections with the staffs and residents within the facility to gain continuous knowledge.
Volunteer - Home for the Aged
CFC- Youth For Christ Philippines
12.2023 - 12.2023
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Developed public speaking skills, excellent ability to listen, collaborate and build connections with people.
Education
Personal Support Worker -
Humber College - North Campus
06.2024
Skills
- Languages: English and Filipino
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Interactive communication skills
- Respect for privacy
- Patient Care
- Housekeeping tasks
- Reliability and punctuality
- Respectful and Compassionate
- Dependable and Responsible
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Certification
- Certified BLS, First Aid & CPR/ AED Provider, Canadian Red Cross
Issued Date: October 2023 - Expiry Date: March 2026
Issued in: Canada
Timeline
Personal Support Worker Student
One Kenton Place
03.2024 - 04.2024
Personal Support Worker Student
Downsview Long Term Care Centre
01.2024 - 03.2024
Volunteer - Home for the Aged
CFC- Youth For Christ Philippines
12.2023 - 12.2023
Crew Member
Tim Hortons
09.2023 - 05.2024
Personal Support Worker -
Humber College - North Campus
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