July Diaz
Santa Rosa
Summary
Dynamic and dedicated professional with extensive experience at Blue Apple Dental Group, excelling in customer service and appointment scheduling. Proven ability to enhance patient coordination and streamline insurance processing, ensuring efficient operations. Adept at managing multi-line phone systems while fostering a welcoming environment for all visitors.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Blue Apple Dental Group
Rohnert Park
02.2024 - 12.2025
- Greeted visitors warmly, ensuring positive first impressions and directing them to appropriate personnel.
- Managed multi-line phone system, efficiently routing calls to departments and enhancing communication flow.
- Scheduled appointments and maintained calendars for multiple staff members.
- Reviewed medical documents for coverage eligibility, ensuring accurate processing and reducing potential delays.
Treatment Coordinator
Pacific Dental Services
Santa Rosa
08.2023 - 01.2024
- Coordinated patient treatment plans with healthcare providers and patients to ensure seamless care delivery.
- Greeted visitors warmly, directing them to appropriate personnel to enhance patient experience.
- Managed multi-line phone system, efficiently routing calls to departments to improve communication flow.
Insurance Specialist/Financial Coordinator
Thomas J. Poksay DMD, Inc.
Novato
03.2019 - 07.2022
- Administered accounting, finance, data analysis, and sales operations to support financial integrity
- Maintained up-to-date insurance plans, ensuring accurate collections and billing processes
- Explained treatment options to patients, enhancing understanding and facilitating informed decision-making
- 415-883-0588
Receptionist/Ortho treatment coordinator
Smilecare
Santa Rosa
09.2011 - 06.2018
- Answered phones to manage patient inquiries and facilitate communication
- Verifying insurance plans
- Conducted confirmation calls to ensure appointment attendance and optimize scheduling
- Presenting treatment plans
- Utilized Eaglesoft and Dentrix software for efficient patient management and record-keeping
- Organized and filed documents in designated locations
- Calling on non payment eobs from insurance companies
- Supervisor Kathy Lua
- Manager 707548-6578
Education
High School Diploma -
Five Keys
Santa Rosa, CASkills
- Appointment scheduling
- Patient coordination
- Insurance processing
- Medical terminology
- Customer service
- Multi-line phone management
- Data entry
- Office administration
- Communication skills
References
Available upon request
Timeline
Front Desk Receptionist
Blue Apple Dental Group
02.2024 - 12.2025
Treatment Coordinator
Pacific Dental Services
08.2023 - 01.2024
Insurance Specialist/Financial Coordinator
Thomas J. Poksay DMD, Inc.
03.2019 - 07.2022
Receptionist/Ortho treatment coordinator
Smilecare
09.2011 - 06.2018
High School Diploma -
Five Keys