Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jullian Marchand

Rocklin

Summary

Dynamic MPU Coordinator at Solar Savings Direct with a proven track record in managing permit submittals and enhancing customer relations. Recognized for exceptional teamwork and technical skills, I successfully reduced permit processing times, ensuring compliance and efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

MPU Coordinator

Solar Savings Direct
Shingle Springs
05.2025 - Current
  • Coordinated with utility companies and AHJs to manage Main Panel Upgrades for residential solar projects.
  • Assisted with HCD permit submittals through thorough documentation and agency communication.
  • Handled in-person submissions for building permits and HOA approvals to facilitate project progress.
  • Served as primary contact for inbound calls from customers, utility representatives, AHJs, and dealers.
  • Supported maintenance and renewal of business licenses to ensure compliance.
  • Provided departmental oversight during Director of Permits' absence to maintain continuity.
  • Prepared detailed installation packets for field crews, ensuring efficient project execution.
  • Operated forklift equipment for unloading and organizing jobsite deliveries.

Permit Coordinator

Solar Savings Direct
Shingle Springs
08.2024 - 05.2025
  • Managed permit submittals for solar installation projects, ensuring timely and accurate delivery to AHJs.
  • Served as primary contact for California Department of Housing and Community Development, overseeing all communications.
  • Coordinated approvals from Fire Department and Homeowners Association, ensuring compliance with local regulations.
  • Conducted in-person permit submittals to build strong relationships with city and county offices.
  • Maintained and updated Business Licenses across operational jurisdictions to ensure compliance.
  • Provided professional customer service by promptly addressing inquiries from customers, AHJs, and dealers.
  • Answered inbound calls from customers, dealers, AHJs, and utilities to resolve inquiries efficiently.

Customer Service Representative

Solar Savings Direct
Shingle Springs
04.2024 - 08.2024
  • Served as primary contact for all inbound customer and dealer calls, resolving inquiries efficiently.
  • Conducted outbound calls to schedule next-day services and installations, ensuring effective communication.
  • Managed project intake by collecting necessary system data and mapping systems within Enphase platform.
  • Coordinated with city and county offices on business licensing, including applications and compliance tracking.

Telephone Representative

Delta Dental
Remote
03.2020 - 02.2023
  • I was part of a new dynamic call center team that was established to provide knowledgeable customer service to Medi-Cal beneficiaries
  • Receive incoming calls from Medi-Cal beneficiaries who are calling for assistance in finding a Dental Provider and/or general program policies and covered benefits
  • Receive incoming calls from Medi-Cal providers who are verifying Medi-Cal beneficiary’s current enrollment status
  • Tracks all incoming and outbound call information into the Beneficiary or Provider Correspondence Tracking System.

Temp Telephone Representative

Wollborg Michelson Recruiting (Delta Dental)
Rancho Cordova
10.2019 - 03.2020
  • Receive incoming calls from Medi-Cal beneficiaries who are calling for assistance in finding a Dental Provider and/or general program policies and covered benefits.
  • Receive incoming calls from Medi-Cal providers who are verifying Medi-Cal beneficiary’s current enrollment status.
  • Executing outbound calls to Medi-Cal beneficiaries for “Missed Appointments”.
  • Tracks all incoming and outbound call information into the Beneficiary or Provider Correspondence Tracking System.

Customer Service ASSOCIATE

Lowe's
Roseville
10.2018 - 09.2019
  • Provides Customer Service to Lowes’ customers by providing product knowledge and Service Excellence
  • Responsible for re-stocking of products into bays
  • Responsible for ensuring that products in my department are properly priced and shoppable
  • Walking customers thru floor install process as well setting customers up for floor install details as well as finalizing the Installs orders
  • In addition, I manage the Inventory Replenishment Plan (IRP) and daily department safety checks.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Freight Team Associate

The Home depot
Auburn
04.2015 - 08.2018
  • Provided Leadership to fellow associates by leading nightly team meetings, reviewing nightly shipping schedule and directing fellow associates to their designated departments based on workload
  • Responsible for checking on associates progress to keep everyone on task
  • Trained other associates on equipment and mentored new hires and provided input on other Associate’s performance evaluations
  • Participated in new hire interviews with Department Manager
  • Received/unloaded trucks, staged freight for prospective departments nightly
  • Worked multiple departments in stocking inventory and performing Bay maintenance (Clearance, Penny and Down stocked items) and in charge of Bay direct pack down
  • Used Fork Lift, Reach, Order Picker (OP), EPJ (Electric Power Jack) and Slip Sheet nightly in handling the Freight
  • Certified Home Depot Hazardous Waste Handler
  • Received numerous
  • Homer Awards, Employee of the Month Award and Allstar Associate of the Year Award.

Security Guard

National Event Services
West
06.2011 - 06.2013
  • Provide security services for Concerts, Promotional and Special Events
  • Responsible for securing assigned post position
  • Experienced in dealing with crowd control, enforcing event rules and regulations; ensure the safety and welfare of the patrons and providing customer service to venue representatives and patrons

Loss Prevention

Spirit Store
Sacramento
10.2012 - 11.2012
  • Worked seasonal job at the Spirit Store as a Loss Prevention Security Guard
  • Responsible for checking Handbags and Backpacks at the door as customers entered and exited the building
  • High level of personal interaction with customers
  • Required intense verbal/nonverbal communications skills as not to offend customers when checking for shoplifting
  • Also required a sharp keen eye of my surroundings including observing store floor and communicating any issues to the management team
  • When hired, the store theft loss per month averaged approximately $1,200
  • After my hire, the theft loss for the store dropped over 95 percent.

Education

GED -

Sacramento City College
Sacramento, CA
2011

High School Diploma -

Foothill High School
Sacramento, CA
06.2010

Skills

  • Computers (MS Word, Excel & PowerPoint)
  • Technical Skills (
  • In-store applications/devices)
  • Experience with Loading Cash into Self-Checkout
  • Hazardous Materials Handling
  • Teamwork/Interpersonal skills
  • Trainer/Mentor
  • Merchandizing Bay Resets/Planograms
  • Equipment Operator
  • Receiving/unloading Inventory
  • Stocking Inventory
  • Professionalism/Leadership Skills
  • Accomplishments
  • Highly rated performance Reviews (Exceeds job expectations)
  • Received 6 Homer Awards from Home Depot Management Team
  • Received Employee of the Month
  • Associate of the Year Award
  • Microsoft Office expertise
  • Senior leadership support
  • Technologically savvy
  • Call Center Operations
  • Inbound and Outbound Calling
  • System implementation
  • Report creation
  • Conflict mediation
  • Customer relations
  • Quality control
  • Business development understanding

Certification

  • Completed THD Advanced Leadership training courses
  • Certified THD Lift Equipment Training
  • Certified THD Hazardous Materials Handler
  • Certified THD Fork Lift Driver
  • Certified THD Reach Operator
  • Certified THD Order Picker Operator
  • Certified THD Electric Power Jack Operator
  • Certified THD Slip Sheet Operator

Timeline

MPU Coordinator

Solar Savings Direct
05.2025 - Current

Permit Coordinator

Solar Savings Direct
08.2024 - 05.2025

Customer Service Representative

Solar Savings Direct
04.2024 - 08.2024

Telephone Representative

Delta Dental
03.2020 - 02.2023

Temp Telephone Representative

Wollborg Michelson Recruiting (Delta Dental)
10.2019 - 03.2020

Customer Service ASSOCIATE

Lowe's
10.2018 - 09.2019

Freight Team Associate

The Home depot
04.2015 - 08.2018

Loss Prevention

Spirit Store
10.2012 - 11.2012

Security Guard

National Event Services
06.2011 - 06.2013

GED -

Sacramento City College

High School Diploma -

Foothill High School

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Jullian Marchand