Juljana Havale
Toronto,ON
Summary
Adaptable Data Entry with a proven track record in office and administrative support, recognized for high productivity and efficient task completion. Specializes in accurate data management, record keeping, and exceptional customer service to ensure seamless operational flow. Core competencies include strong organization, time management, and communication skills that consistently exceed workplace demands. Committed to maintaining data integrity while meeting tight deadlines in fast-paced environments. Hardworking Statistician with deep expertise in quantitative analysis. Offering strengths in assessing data reliability and eliminating errors. Highly adept in technical writing and process documentation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operation Associate
Engage3/Dexi.io
Tirana, Albania
04.2024 - Current
- Creates daily reports
- Provides real-time assistance
- Performs routine admin tasks
- Identifies opportunities for operations improvements
- Handles ad hoc tasks
- Ensures deliverables are met
- Helps track KPIs
- Sets up meetings and appointments
- Developing, implementing and maintaining databases
Virtual Assistant & Data Entry
SFC ALB
Tirane, Albania
12.2022 - 05.2024
- Insert customer and account data by inputting text based and numerical information from source documents within time limits
- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
- Review data for deficiencies or errors, correct any incompatibilities if possible and check output
- Research and obtain further information for incomplete documents
- Apply data program techniques and procedures
- Generate reports, store completed work in designated locations and perform backup operations, preparing reports for executive and project teams and creating visualisations of data
- Respond to queries for information and access relevant files
- Comply with data integrity and security policies
- Ensure proper use of office equipment and address any malfunctions
- Identifying data sources, Collecting data and Sourcing missing data
- Analysing data to find answers to specific questions
- Setting up data infrastructure
- Developing, implementing and maintaining databases
- Assessing quality of data and removing or cleaning data
- Generating information and insights from data sets and identifying trends and patterns
Call Center Specialist
One Albania/ Albtelecom
Tirane, Albania
10.2022 - 03.2023
- Answers politely and correctly to the customers' demands thru inbound calls on Network, services, procedures and tariffs
- Informing politely and correctly the customers through outbound calls about the purpose of the campaigns as: billing, retention, marketing, satisfactions and on Network and services, procedures and tariffs
- Answers politely and correctly to the One Shops, Master Agent's demands arrived thru inbound calls and SR on Network, services, procedures and tariffs
- Identify, support and solve different problems and complaints of customers according to the Call Center procedures and One policies
- Perform outbound calls for MMS/GPRS/Data & Fax service configuration
- Interact with other team for solving customer's technical problems
- Activation/ deactivation of customer service through different tools SAP /provisioning Client according to the Call Center procedures
- Answers correctly to customers demand through social media
CRM Support, Compliance
IIG
Tirana, Albania
11.2020 - 09.2021
- Managing the company's product in the trade platform website
- Holding training sessions with the group of sales agents regarding the usage of the trade platform and the company's products
- Analyzing the market to ensure the stability of the product in the market
- Managing CRM
- Project Development in relevance with the company strategies and helping clients with documents needed
- Maintaining the client accounts to ensure that they are satisfied with the company strategies
Risk Manager/Data Entry
Avorio
Tirane, Albania
08.2018 - 09.2020
- Compiling detailed reports for the revenues of the company
- Managing the company's product in the trade platform website
- Holding training sessions with the group of sales agents regarding the usage of the trade platform and the company's products
- Analyzing the market to ensure the stability of the product in the market
- Contacting new affiliate agencies to further expand the market strategies
- Organizing conference calls with the third-party contractors to discuss the overall monthly performance in accordance with their expectations
- Managing CRM programs for every contractor
- Managing Project Development in relevance with the company strategies
- Maintaining the client accounts to ensure that they are satisfied with the company strategies
- Entering all the data into different computer databases and manage and maintain effective record keeping, organizing files to collect information for future use
Education
Course - Practical accounting in the business unit, Financa 5, Alpha Web, Preparation and analysis of financial statements, Tax legislation in Albania, Online declaration of the tax office
AKH Consulting
01.2022
Online course - Web Development Bootcamp, HTML 5, CSS 3, JAVASCRIPT ES 6
Udemy
01.2022
Master's degree - Mathematics and Informatics Engineering
University of Tirana
Tirana, Albania01.2019
Bachelor degree - Mathematics and Informatics Engineering
University of Tirana
Tirane, Albania01.2017
High school Diploma -
Gymnasium "Shefqet Guzi"
Gramsh, Albania01.2013
Skills
- Microsoft Office
- R/SPSS/Matlab/SAS/Java/C/Visual Studio/CRM/SAP/Citrix
- Data accuracy
- Error identification
- Attention to detail
- Technical support
- Quality control
- Conducting research
- Problem-solving
- Report analysis
- Database software proficiency
- Statistical modeling
- Analytical methods
- Operational efficiency
- Customer service
- Lead generation
- Multitasking and organization
- Online marketing
- CRM management
- Survey design
- Random forests
Certification
- Certification for participating in the program 'American Dream' for 7 months organised by Professional Academy ELITA
- Certification for volunteering at 'Albanian Skills' during competition of Albanian Skills week 2018
- Certification for volunteering with Green Line organization at '31 Days - 1 Beach a Day' - Coastal Cleanup Action Project- as part of the Green Tourism Initiative to Promote Tourism supported by the Ministry of Economic Development, Tourism, Trade and Entrepreneurship.
- Certification for volunteering for 'Half Marathon of Tirana' returned with its second edition organised by Tirana Municipality.
Studiesappliedfor
Bachelor and Master Diploma in Mathematics and Informatics Engineering
Languages
English
Professional
French
Elementary
Albanian
Professional
Affiliations
- Hiking
- Running
- Gym
- Travel
- Content Creator
Timeline
Operation Associate
Engage3/Dexi.io
04.2024 - Current
Virtual Assistant & Data Entry
SFC ALB
12.2022 - 05.2024
Call Center Specialist
One Albania/ Albtelecom
10.2022 - 03.2023
CRM Support, Compliance
IIG
11.2020 - 09.2021
Risk Manager/Data Entry
Avorio
08.2018 - 09.2020
Course - Practical accounting in the business unit, Financa 5, Alpha Web, Preparation and analysis of financial statements, Tax legislation in Albania, Online declaration of the tax office
AKH Consulting
Online course - Web Development Bootcamp, HTML 5, CSS 3, JAVASCRIPT ES 6
Udemy
Master's degree - Mathematics and Informatics Engineering
University of Tirana
Bachelor degree - Mathematics and Informatics Engineering
University of Tirana
High school Diploma -
Gymnasium "Shefqet Guzi"
Similar Profiles
SHARON NAMATOVUSHARON NAMATOVU
Professional Development at Federation of black Canadians-career readiness accelerateProfessional Development at Federation of black Canadians-career readiness accelerate
Jonathan HoJonathan Ho
Coach at TMU Valorant EsportsCoach at TMU Valorant Esports
Kelly CadeauKelly Cadeau
Grade 4 and 5 Teacher at BAYVIEW GLEN INDEPENDENT SCHOOLGrade 4 and 5 Teacher at BAYVIEW GLEN INDEPENDENT SCHOOL