Julius Gabriel Luna
Grande Prairie,AB
Summary
Responsible Barista Shift Manager with 3 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Dunkin'
11.2019 - 04.2023
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Monitored food inventory and supplies to prevent waste.
Crew Team Member
Kentucky Fried Chicken
06.2018 - 06.2019
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
Education
Bachelor of Science - Computer Engineering
Technological Institute of The Philippines
Quezon City, Philippines11.2015
Skills
- Work Planning and Prioritization
- Shop Opening and Closing
- Hiring and Training
- POS Systems
- Customer Service
- Staff Management
- Complaint Handling
- Inventory Management
- Inventory Control
- Safe Food Handling
- Bank Deposits
Languages
English
Full Professional
Timeline
Barista Shift Supervisor
Dunkin'
11.2019 - 04.2023
Crew Team Member
Kentucky Fried Chicken
06.2018 - 06.2019
Bachelor of Science - Computer Engineering
Technological Institute of The Philippines
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