JULIUS CAEZAR BASCO
Pacific Grove
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Appliance Repair Technician
Bodewell/GE Appliance Care
Louisville
08.2024 - Current
- Diagnosed appliance issues using industry-standard tools and methods.
- Repaired various appliances including refrigerators, washers, and dryers.
- Provided excellent customer service during repair consultations and interactions.
- Maintained accurate records of repairs and parts used for each job.
- Installed new appliances following safety protocols and manufacturer guidelines.
- Responded promptly to service calls ensuring timely repairs for clients' appliances.
- Diagnosed appliance malfunctions and determined necessary repairs.
- Replaced defective wiring and other parts.
- Provided customers with estimates of repair costs.
- Inspected, tested, and repaired electrical components of appliances.
- Educated customers about proper care of their appliances.
- Ordered supplies, tools and equipment to complete repairs.
- Performed preventative maintenance on all types of appliances.
- Adhered to safety procedures when handling hazardous materials.
- Followed up with customers after service call completion.
- Troubleshot problems using diagnostic tools such as voltmeters and ammeters.
- Provided technical support over the phone for customers who need assistance with their appliances.
- Assisted in training new technicians on repair techniques.
- Resolved customer complaints in a timely manner.
- Documented all work performed in accordance with company policies and procedures.
- Conducted circuit tests to locate shorts and grounds.
- Recommended replacement parts and routine maintenance.
Co-owner/Manager
Tindahan Pinoy Inc
San Jose
11.2019 - 12.2024
- Supervised daily operations and staff to ensure efficient store management.
- Coordinated inventory management and stocking to maintain product availability.
- Trained new employees on customer service standards and operational procedures.
- Implemented promotional displays to enhance customer engagement and sales.
- Monitored cash handling procedures to ensure accuracy and compliance.
- Conducted regular staff meetings to communicate updates and expectations clearly.
- Resolved customer inquiries and complaints to maintain satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
In Home Service Technician
Sears Home Services, A Division Of The Sears Holding
Sacramento
07.2023 - 01.2024
- Diagnosed mechanical issues and performed necessary repairs on household equipment.
- Provided outstanding customer service during on-site visits and consultations.
- Maintained accurate records of service calls and customer interactions.
- Educated customers on proper use and maintenance of installed appliances.
- Utilized diagnostic tools to troubleshoot equipment malfunctions effectively.
- Ensured compliance with safety regulations while conducting repairs in homes.
- Disposed of hazardous materials properly in accordance with state regulations.
- Replenished refrigerant levels in existing systems as needed per manufacturer's instructions.
- Troubleshot complex problems involving multiple components in order to diagnose the root cause of failure quickly and accurately.
- Completed service calls within a timely manner while maintaining quality standards of workmanship.
Appliance Repair Technician
Nana Appliance Repair and Home Repair Services
Oakland
10.2021 - 05.2023
- Removed, disassembled and fixed appliance parts.
- Disassembled broken and defective equipment to facilitate repairs.
- Ordered supplies, tools and equipment to complete repairs.
- Tested appliance parts with hand instruments.
- Conducted circuit tests to locate shorts and grounds.
- Analyzed schematic drawings, product manuals and troubleshooting guides to diagnose and repair problems.
- Recommended replacement parts and routine maintenance.
- Instructed customers on how to properly operate, care for and configure appliances.
- Repaired and serviced kitchen and laundry room appliances.
- Tested appliance operation following installation to make adjustments for optimal performance.
- Maintained part inventory for on-site installation, maintenance and repair of appliances.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Medical Technician
Villa Fontana Senior Living
San Jose
06.2016 - 07.2018
- Assisted in patient assessments and collected vital signs regularly.
- Maintained cleanliness and organization of medical equipment and supplies.
- Collaborated with nursing staff to ensure effective patient care delivery.
- Documented patient information accurately in electronic health records.
- Supported residents with daily living activities and personal hygiene tasks.
- Followed safety protocols during medical procedures and equipment handling.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Assisted in inventory management and stock replenishment processes.
- Prepared and administered medications as prescribed by physicians.
- Organized medications for clients according to doctor's instructions.
- Administered medications as prescribed and documented effects.
- Conducted routine health assessments for residents to monitor vital signs and overall well-being.
- Assisted nursing staff in implementing care plans tailored to individual resident needs.
- Maintained accurate medical records and documentation in compliance with regulatory standards.
- Supervised and monitored distribution of meals and medications.
- Administered prescribed topical medications per physician orders.
- Filled orders for medications from automated dispensing machines.
- Maintained accurate records of all administered medications.
- Processed orders for supplies, equipment, and medications.
- Administered medications according to instructions from the client's doctor.
- Maintained inventory control systems for medications and supplies.
- Dispensed medications accurately following established guidelines and procedures.
- Administered eye medications as directed by ophthalmologists.
Manager
4J’s Hydro-Electromechanical Consultancy
12.2007 - 05.2015
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Officer in Charge
Villages Water Supply System
05.2003 - 07.2007
- Supervised daily operations of water supply systems and maintenance activities.
- Coordinated with local authorities to ensure compliance with regulations and safety standards.
- Managed team schedules to optimize workflow and resource allocation efficiently.
- Developed maintenance checklists to ensure consistent system performance and reliability.
- Oversaw inventory management for water supply materials and equipment supplies.
- Maintained records of employee attendance and performance.
- Resolved customer complaints in an efficient and professional manner.
- Provided technical support for computer systems, phones, printers.
- Supervised the maintenance of office equipment and supplies inventory levels.
- Responded quickly and efficiently to emergency situations requiring immediate attention.
- Requisitioned, received and properly stored unit equipment and supplies.
Education
HVAC Commercial Trade
Skill Cat App
Remote07-2023
Licensed Vocational Nursing
Unitek College
San Jose, CA 10.2021 - 09.2022
HVAC Residential Trade
Skill Cat App
Remote06-2023
Appliance Installation And Repair Technology
Nana Academy
Oakland, CA10-2021
Skills
- Documenting Changes
- Managing Schedules
- Refrigeration Understanding
- Troubleshooting Faults
- Flexible Schedule
- Conflict Resolution
- First Aid/CPR
- People Skills
- Customer Service
- Active Listening
- Training & Development
- Microsoft Office
- Critical Thinking
- Problem Resolution
- Planning & Organizing
- Organizational Skills
- Reliable & Trustworthy
- Basic Math
- PPE Use
- Good Work Ethic
- Friendly, Positive Attitude
- Computer Skills
- Maintenance & Repair
- Supervision & Leadership
- Relationship Building
- Sealed System Components
Certification
- Appliance Repair Basic Training - 2021
- Refrigerator Repair Training - 2021
- Laundry Repair Training - 2021
- Cooking Repair Training - 2021
- Samsung and Net Promoter Training - 2022
- HVAC Residential Trade Training - 2023
- EPA 608 Universal Certificate - 2023
Timeline
Appliance Repair Technician
Bodewell/GE Appliance Care
08.2024 - Current
In Home Service Technician
Sears Home Services, A Division Of The Sears Holding
07.2023 - 01.2024
Appliance Repair Technician
Nana Appliance Repair and Home Repair Services
10.2021 - 05.2023
Licensed Vocational Nursing
Unitek College
10.2021 - 09.2022
Co-owner/Manager
Tindahan Pinoy Inc
11.2019 - 12.2024
Medical Technician
Villa Fontana Senior Living
06.2016 - 07.2018
Manager
4J’s Hydro-Electromechanical Consultancy
12.2007 - 05.2015
Officer in Charge
Villages Water Supply System
05.2003 - 07.2007
HVAC Commercial Trade
Skill Cat App
HVAC Residential Trade
Skill Cat App
Appliance Installation And Repair Technology
Nana Academy