Julius Mwangi
Warsaw,Poland
Overview
11
11
years of professional experience
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Work History
Waiter/Customer assistant
Udaya DEV Acharya
09.2021 - 02.2024
- Serving of food within the restaurant
- Responding to Customer queries related to services offered
- Cleaning
- Taking order within POS
- Weekly reporting and inventory control.
Customer Service Support
Alshaya
10.2019 - 09.2021
- Solving customer queries and follow-up related to products and services
- Creating awareness of new Product in collaboration with marketing department
- Products tracking on movement
- Ensuring product positioning promotion
- Market Research and Branding.
Barista
Starbucks
09.2018 - 08.2019
- Customer services within the restaurant
- Drinks preparation and serving to customer
- Merchandise sale and promotion
- POS Role: taking order and tendering
- Daily and weekly reporting
- Training of new joiner
- Maintain cleanliness within the restaurant
- Offering Coffee knowledge to customer.
ICT Support
Chemrange Pharmaceuticals
01.2016 - 01.2018
- Serves as assistant System administrator
- ERP configuration
- Hardware and software maintenance
- Network Troubleshooting i.e., LAN AND WIRELESS
- PC repair and maintenance
- Rolling out virus and updating the software
- Troubleshooting network printers and scanners
- Monthly and weekly reporting
- Data backup.
ICT Technical user support
EAST AFRICA SCHOOL OF AVIATION
10.2015 - 12.2015
- Connecting cables to server, switches, and PCs for network
- PC Maintenance and repair
- Troubleshooting printers and projectors
- Network Troubleshooting which included LAN AND Wireless
- Training of internal users on how to use different software applications and Hardware
- ERP configuration
- Data backup and handling.
Customer Support Assistant
MultiChoice Kenya
01.2013 - 01.2015
- Solving of customers query base on product and services offered
- Offering product information to customers
- After sales services to various product
- Product promotion and marketing
- Retail and wholesale selling of products
- Product tracking
- Ordering and restocking of merchandise.
Education
Bachelor in Business Information Technology -
KENYA METHODIST UNIVERSITY
01.2021
Diploma in Business Information Technology -
Kenya Methodist University
07.2016
Skills
- Data analysis
- Problem solving
- Administrative
- Microsoft Skills
- Enrolled for Cisco cyber security and Data science certification
Languages
English
Full Professional
Polish
Elementary
References
- KEITH REYES, MH Alshaya, +965 6762078
- KEVIN NGUMBI, CHEMRANGE PHARMACEUTICALS, +254 727076882
- MR. PHILIP BUYU, EAST AFRICA SCHOOL OF AVIATION, +254722914584
Hobbies and Interests
- Adventure
- Reading inspiration Books
- Networking
Timeline
Waiter/Customer assistant
Udaya DEV Acharya
09.2021 - 02.2024
Customer Service Support
Alshaya
10.2019 - 09.2021
Barista
Starbucks
09.2018 - 08.2019
ICT Support
Chemrange Pharmaceuticals
01.2016 - 01.2018
ICT Technical user support
EAST AFRICA SCHOOL OF AVIATION
10.2015 - 12.2015
Customer Support Assistant
MultiChoice Kenya
01.2013 - 01.2015
Bachelor in Business Information Technology -
KENYA METHODIST UNIVERSITY
Diploma in Business Information Technology -
Kenya Methodist University
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