Julius A.Wiredu
Montreal,QC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
18
18
years of professional experience
Work History
Executive Administrative Assistant
MNP S.E.N.C.R.L, s.r.l
Montreal, QC
01.2022 - Current
- Produced diverse business documents, including correspondence, memoranda, templates, forms, presentations, and proposals.
- Formatted and proofread engagement letters, financial statements, and related documentation.
- Generated weekly reports for work in progress and accounts receivable.
- Maintained client database for the firm.
- Managed partners' schedules, contacts, emails, and coordinated meetings.
- Arranged travel logistics.
- Updated time sheets and screened phone calls.
- Provided support to administrative team members and ensured seamless replacements when necessary.
- Handled various administrative tasks, such as faxing, printing, scanning, and other project-related duties as required.
COSC /Case Management Specialist
Teladoc Health
Montreal, QC
06.2022 - Current
- Scheduling and coordinating virtual consultations.
- Oversight of call queues and prompt resolution of escalated issues from the inbound team.
- Handling various administrative tasks, including faxing, printing, scanning files, and other project-related duties as required.
- Ensuring strict adherence to HIPAA requirements to maintain patient confidentiality.
Administrative Agent
Centre Universitaire de Santé McGill
Montreal, QC
01.2012 - 01.2022
- Managed multiple projects concurrently, ensuring superior quality and timely delivery.
- Orchestrated office schedules for new patients, diagnostic assessments, and procedures.
- Collaborated with healthcare professionals to process patient paperwork, directing it to the appropriate departments.
- Provided leadership by supervising, training, and coaching employees on new policies and procedures.
- Facilitated peer-to-peer conflict resolution.
- Initiated escalation procedures with CSST & CNESST files.
- Worked closely with the resource manager to uphold day-to-day operations and address staffing shortages.
- Strictly adhered to HIPAA requirements to safeguard patient confidentiality.
Insurance Advisor
TD Insurance
Montreal, QC
08.2021 - 11.2021
- Evaluated customer requirements and recommended optimal product and service solutions, successfully upselling as appropriate.
- Presented insurance quotes using recommended sources, addressing insurer queries about policyholders.
- Conducted thorough research to identify ideal coverage options for customers.
- Provided swift, friendly, and knowledgeable service for routine inquiries and service complaints.
- Consistently met or exceeded benchmarks in call speed, accuracy, and volume.
- Reviewed customer account information to identify current issues and propose potential solutions.
- Maintained comprehensive knowledge of company products and services, staying updated on industry trends.
- Instructed junior employees on proactive strategies to meet operational and sales goals.
- Managed inventory and stock levels in collaboration with the purchasing and receiving department.
Call Center Representative
Fido
Montreal, QC
09.2010 - 01.2012
- Provided prompt, courteous, and well-informed assistance for routine inquiries and service complaints.
- Consistently surpassed benchmarks in call speed, accuracy, and volume.
- Analyzed customer account information to identify prevailing issues and proposed potential solutions.
Manager
McDonald’s
Montreal, QC
01.2006 - 01.2008
- Maintained a thorough understanding of the extensive array of company products and services to stay abreast of industry developments.
- Provided guidance to junior team members, imparting proactive strategies to achieve both operational and sales goals effectively.
- Directed inventory management and maintained optimal stock levels through close coordination with the purchasing and receiving department, ensuring seamless operational efficiency.
Education
Bachelor of Arts in Management - Pending -
Concordia University
Montreal, QC01.2010
Associate of Arts in Visual Arts/ Computation design -
Dawson College
Montreal, QC01.2010
High School Diploma -
École Lucien-Pagé
Montréal, QC01.2006
Skills
- Customer service-focused
- Organizational skills
- Effective communication
- Conflict resolution
- Team management
- Critical thinking
- Multitasking
- Troubleshooting
- Time management
- Typing Speed: 72 WP
- Proficient in Microsoft Office
- Adaptable to evolving work environments
Accomplishments
- Glen Site opening day - 04/2014
- In collaborated with the MUHC volunteer services, we created a wayfinding tool to help patient orient themselves.
- Assisted in the designed of the pamphlets and served as a point of contact to help patient around the new site.
Languages
Fluent, Fluent, Basic, Basic
References
Available upon request
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Italian
Limited
Spanish
Limited
Timeline
COSC /Case Management Specialist
Teladoc Health
06.2022 - Current
Executive Administrative Assistant
MNP S.E.N.C.R.L, s.r.l
01.2022 - Current
Insurance Advisor
TD Insurance
08.2021 - 11.2021
Administrative Agent
Centre Universitaire de Santé McGill
01.2012 - 01.2022
Call Center Representative
Fido
09.2010 - 01.2012
Manager
McDonald’s
01.2006 - 01.2008
Bachelor of Arts in Management - Pending -
Concordia University
Associate of Arts in Visual Arts/ Computation design -
Dawson College
High School Diploma -
École Lucien-Pagé
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