Julissa Zecena
Yorba Linda
Summary
Highly motivated person with 10+ years of Dealership experience including networking, communication and customer service excellence. Proven track record of exceeding appointment goals in competitive environments. Partner with diverse customers using consultative selling techniques and exceeding customer expectations through matching the customer needs to the best vehicles. Always increase customer satisfaction and company revenue.
Overview
11
11
years of professional experience
Work History
Internet Sales Specialist
Norwalk Toyota
07.2023 - 03.2024
- Conducted prospecting and lead generation, resulting in a 10% increase in qualified leads.
- Consistently exceeded monthly sales targets by providing excellent customer service.
- Built and maintained a client base of customers, leading to repeat business and referrals.
- Performed thorough vehicle demonstrations, highlighting key features and benefits to maximize customer interest and satisfaction
Internet Sales Manager
Subaru Of San Bernardinno
10.2022 - 07.2023
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
BDC Sales Manager
Toyota Of Whittier
02.2019 - 05.2021
- Responded to Internet inquiries and sales calls with knowledge acquire by communicating with all departments.
- Answered chats and multitasked with phones and salesman management to assure business.
- Made 200+ outbound follow up calls to our prospects daily, maintain lease contracts and followed through with service appointments or client needs after purchase to guarantee.
- Succeeded and excelled in client appointments and retention being the top BDC manager.
BDC Sales Manager
McKenna Volswagen And Subaru
09.2018 - 02.2019
- Overseeing all operations of a BDC call center including incoming sales calls, outgoing follow up calls and internet leads within the business development and call center.
- Learned all of our models and trims and packages to assure client needs.
- Increase leads to show ratio to 52%. Responsible for contacting with lead providers that will provide the best leads and monitored their progress.
- Handling all shift scheduling for the department to ensure appropriate coverage.
Dealer Administrative Assistant
Parkway Motorcars
06.2013 - 09.2018
- Monitored pricing errors on website.
- Created email blast on a monthly basis to send out to customers in the database that will generate new business.
- Assisted corporate office hr department with employee new hire paperwork and issues.
- Assisted with extra hands-on customer service during guests buying experience, especially during rushes, double/triple booked appointments, etc.
- Training and mentoring the reps/sales person in CRM use, sales process, and follow-up process.
Education
Dental Assistant - Dental Assisting
Charter College
Lancaster, CA10.2012
High School Diploma -
R.Rex Perris High School
Littlerock, CA06.2004
Skills
- Spanish Speaking
- English Speaking
- Multi-tasking
- Customer Retention
- Customer service
- Sales
- Vehicle Operations
- Outbound Telephone Marketing
- Organized
- ADP, Eleads, Dealer Socket, Vinsolutins, Momentum CRM
- Filing
- Sales Growth
- Internet Sales
Timeline
Internet Sales Specialist
Norwalk Toyota
07.2023 - 03.2024
Internet Sales Manager
Subaru Of San Bernardinno
10.2022 - 07.2023
BDC Sales Manager
Toyota Of Whittier
02.2019 - 05.2021
BDC Sales Manager
McKenna Volswagen And Subaru
09.2018 - 02.2019
Dealer Administrative Assistant
Parkway Motorcars
06.2013 - 09.2018
Dental Assistant - Dental Assisting
Charter College
High School Diploma -
R.Rex Perris High School
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