Julissa Serna
Indio
Summary
Offering excellent interpersonal skills and genuine interest in coffee industry, eager to learn and develop in fast-paced environment. Contributes to team-oriented setting and maintains high standard of cleanliness and organization. Ready to use and develop communication and customer service skills in a Barista role.
Overview
2
2
years of professional experience
Work History
Brand Representative, Temporary Key Lead
Hollister Co
Palm Desert, CA
12.2024 - Current
- Key Lead duties: maintain sales floor cash, opening and closing registers, support staff by taking over difficult transactions and training new associates to understand the basics of the role
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Complete online and processing orders for a high volume location
- Visual Merchandising and Floor Set: updating and building new displays, current retail and marketing visuals to new promotions and floor plans
- Cash/Debit handling during holiday and peak hours
- Inventory management: stock sales floor, process incoming shipment, and distribute clothing in the correct place (design, color, size)
- Provided excellent customer service, resulting in positive feedback and repeat business.
Beauty Advisor/Tasker
Ulan Beauty
Indio, CA
11.2023 - Current
- Provided expert product knowledge to assist customers in selecting beauty products and services.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction and retention.
- Demonstrated effective sales techniques to drive revenue and promote loyalty programs.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Fully trained on tasking, which also includes all operational points of Ult; such as 'planers', MOD changes, and ADs to start the new week.
Education
High School Diploma -
Indio High School
Indio, CA05-2023
No Degree - Business Administration
College of The Desert
Palm DesertSkills
- Quick learner
- Consistent perseverance in challenges
- Supportive team participant
- Clear communication abilities
- Stock management
- Customer Service
- Conflict resolution skills
- Transaction processing skills
- Adaptable to changing environments
- Motivated to contribute to company success
Languages
Spanish
Limited Working
Timeline
Brand Representative, Temporary Key Lead
Hollister Co
12.2024 - Current
Beauty Advisor/Tasker
Ulan Beauty
11.2023 - Current
High School Diploma -
Indio High School
No Degree - Business Administration
College of The Desert