Julissa Nava
Chico,CA
Summary
Dedicated and compassionate healthcare professional with over 6 years of experience supporting patients and teams in diverse roles, including healthcare staffing recruiting, reception, billing, and technician support. Known for strong communication skills, bilingual fluency, and a people-first mindset. A reliable team player committed to improving patient experiences and contributing to more efficient, empathetic care environments. Eager to learn, grow, and make a meaningful impact in any role within the healthcare field.
Overview
7
7
years of professional experience
Work History
Recruiter
ERO Workforce Solutions Inc.
01.2023 - 04.2025
- Sourced and recruited qualified healthcare professionals including Advanced Practice Providers and Physicians for various healthcare facilities that aligned with the clients needs.
- Created detailed job advertisements on multiple job boards to attract a diverse pool of candidates.
- Conducted phone screenings and in-depth interviews to asses candidates qualifications and experience, ensuring high quality placements.
- Verified candidates licenses, certifications, and other healthcare credentials.
- Coordinated interviews between candidates and healthcare facility representatives.
- Negotiated job offers and salaries and successfully placed candidates in temporary roles.
- Built and maintained strong relationships with candidates and provided ongoing support during and post-assignment, ensuring job satisfaction and addressed any concerns that arose.
- Stayed up to date on industry trends, regulations, staffing demands and adjusted recruitment strategies accordingly.
Technician/Billing Assistant/Surgical Coordinator
Stabel Eye Clinic
07.2018 - 12.2022
- Welcomed patients and verified their personal information.
- Prepared patients for eye exams by taking medical histories, asking about symptoms, and documenting any medications they were currently taking.
- Performed routine tests, including visual acuity, color vision tests, eye pressure checks, and pupil dilation.
- Assisted with eyeglass prescriptions under the supervision of an ophthalmologist.
- Performed diagnostic testing such as visual field testing to measure peripheral vision and OCT testing to check for eye conditions like Glaucoma, Macular Degeneration, or Diabetic Retinopathy.
- Set up for minor procedures, sterilized instruments, and prepped patients.
- Organized and maintained patient files, ensuring all information is accurate and up to date.
- Verified insurance coverage, processed claims, fixed claims that were previously denied, and handled/processed insurance and patients payments.
- Performed diagnostic testing to measure the length of the eye with an A-Scan prior to Cataract Surgery.
- Went over pre-operative and post-operative instructions with patients prior to major surgeries such as Cataract Surgery, Pterygium Surgery, and Blepharoplasty Surgery.
Receptionist
Bliss Nails & Spa
04.2018 - 07.2018
- Greeted clients as they arrived and created a welcoming atmosphere.
- Checked clients in and out of appointments.
- Answered phone calls and responded to inquiries about services, prices, and appointments.
- Scheduled, rescheduled, and canceled appointments.
- Managed the salon’s appointment calendar to avoid overbooking or scheduling conflicts.
- Provided information on products and services offered by the salon.
- Relayed information between clients and nail technicians.
- Coordinated with staff to ensure timely service and appointment flow.
- Processed payments, issued receipts, and handled cash or credit transactions.
- Handled customer complaints or issues professionally.
Education
High School Diploma -
Pleasant Valley Highschool
Chico, CA06-2017
Skills
- Bilingual
- Communication
- Problem solving
- Customer service
- Teamwork
- Organization
- Attention to detail
- Time management
- Active listening
Timeline
Recruiter
ERO Workforce Solutions Inc.
01.2023 - 04.2025
Technician/Billing Assistant/Surgical Coordinator
Stabel Eye Clinic
07.2018 - 12.2022
Receptionist
Bliss Nails & Spa
04.2018 - 07.2018
High School Diploma -
Pleasant Valley Highschool
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