Julissa Luna
Napa
Summary
Dynamic and detail-oriented professional with a proven track record in the hospitality and healthcare sectors. Excelled in enhancing customer satisfaction, showcasing exceptional customer service and strong multitasking abilities. Demonstrates a strong work ethic and outstanding communication skills, contributing significantly to team success and operational excellence.
Overview
2026
2026
years of professional experience
Work History
Server
Villa Corona
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Medication Technician
Nazereth Classic Care of Napa
03.2023 - Current
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
Food Runner
Bottega
05.2022 - 07.2023
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Food Runner
Ristorante Allegria
03.2021 - 09.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
High School Diploma -
Vintage High School
Napa, CAAssociate Degree In Nursing - Nursing
Pacific Union College
Angwin, CASkills
- Strong work ethic
- Exceptional customer service
- Great communication skills
- Responsible
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medication Technician
Nazereth Classic Care of Napa
03.2023 - Current
Food Runner
Bottega
05.2022 - 07.2023
Food Runner
Ristorante Allegria
03.2021 - 09.2021
Server
Villa Corona
High School Diploma -
Vintage High School
Associate Degree In Nursing - Nursing
Pacific Union College
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