Julissa Esquivel
Fontana,CA
Overview
16
16
years of professional experience
Work History
Service Coordinator
Stg Auto Group
Montclair, CA
08.2025 - Current
- Coordinated service appointments and ensured efficient scheduling for customer needs.
- Assisted customers with inquiries, providing accurate information about services and processes.
- Maintained service records and updated systems to ensure data accuracy and compliance.
- Collaborated with technicians to streamline workflow and enhance service delivery efficiency.
- Managed approximately 150 incoming calls, emails and faxes per day from customers
HUMAN RESOURCES ASSISTANT
Boudreau Pipeline
Corona, CA
01.2022 - 07.2023
- Coordinated recruitment processes, including scheduling interviews and preparing candidate materials.
- Managed employee onboarding, ensuring compliance with company policies and procedures.
- Assisted in maintaining employee records using HRIS systems for data accuracy and accessibility.
- Provided employees with company benefits program information including enrollment,orientation, COBRA, and benefits administration.
- Assisted with Worker’s Comp. cases and
followed up with insurance company.
HUMAN RESOURCES ASSITANT
EMME Group Inc.
Ontario, CA
03.2020 - 03.2022
- Supported 9 restaurants in California and Arizona with HR audits and compliance, ensuring HR needs were met.
- Traveled to a different restaurant daily and ensured their onboarding paperwork was correct, and all reports were up to date. Reports included payroll, incident reports, etc.
- Recruited and onboarded all employees for a new restaurant and traveled to different states to franchise restaurants to assist owners with recruiting/ HR needs.
- Managed payroll processing every Tuesday and Wednesday, addressing issues promptly as an exempt employee.
- Used ADP software system
HUMAN RESOURCES CLERK
Bill and Wags Towing
Ontario, CA
06.2019 - 03.2020
- Onboarded new employees; provided them with training and new hire orientation.
- Processed separation paperwork. Enrolled employees in Medical Benefits with a 3rd party vendor.
- Updated employee files.
- Recruited new drivers, both walk-ins, indeed, and recommended.
- Processed weekly payroll for 25 workers.
- Assisted with dispatching and customer service when needed.
Sales Associate/Customer Service Representative
Don Roberto Jewelers
West Covina, CA
04.2017 - 12.2018
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in managing inventory levels, ensuring product availability for customers.
- Trained new sales associates on product knowledge and sales techniques.
- Developed promotional displays to increase product visibility and drive sales revenue.
- Met monthly quotas, which differed monthly.
Assistant Store Manager
Farmer Boys
Ontario, CA
11.2010 - 04.2017
- Supervised daily store operations, ensuring compliance with company standards and policies.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed staff schedules to enhance productivity while maintaining labor cost efficiency.
Education
Bachelor of Science - Correctional Program Support Program
University of Phoenix
Tempe, AZ09-2028
Languages
Spanish
Native or Bilingual
Timeline
Service Coordinator
Stg Auto Group
08.2025 - Current
HUMAN RESOURCES ASSISTANT
Boudreau Pipeline
01.2022 - 07.2023
HUMAN RESOURCES ASSITANT
EMME Group Inc.
03.2020 - 03.2022
HUMAN RESOURCES CLERK
Bill and Wags Towing
06.2019 - 03.2020
Sales Associate/Customer Service Representative
Don Roberto Jewelers
04.2017 - 12.2018
Assistant Store Manager
Farmer Boys
11.2010 - 04.2017
Bachelor of Science - Correctional Program Support Program
University of Phoenix