Julissa Arreola
Los Angeles
Summary
Results-driven supervisor with expertise in training, inventory control, and customer service. Committed to enhancing team performance and operational efficiency to drive sales growth.
Overview
10
10
years of professional experience
Work History
Supervisor
Bath & Body Works
Glendale CA
02.2023 - Current
- Supervised daily store operations, ensuring adherence to corporate policies and customer service standards.
- Trained and mentored new staff, fostering a collaborative team environment and enhancing performance.
- Implemented merchandising strategies to optimize product presentation and drive sales growth.
- Monitored inventory levels, coordinating with supply chain to maintain stock availability and reduce shrinkage.
- Conducted performance evaluations, providing constructive feedback to enhance employee development and engagement.
- Developed and executed promotional events, increasing customer traffic and brand awareness in-store.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction ratings within the team's service metrics.
- Analyzed sales data to identify trends, adjusting strategies to maximize operational efficiency and profitability.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Ran and lead floor sets for new product launches. Created the schedule and workflow to ensure payroll was in line for non-productive hours.
- Conducted staff scheduling, optimizing coverage during peak hours for improved service efficiency.
Key Holder
Bath & Body Works
Glendale, CA
09.2020 - 02.2023
- Supervised daily store operations, ensuring efficient workflow and adherence to corporate policies.
- Trained and mentored new team members on product knowledge and customer service standards.
- Managed inventory levels, utilizing point-of-sale systems for accurate stock replenishment.
- Led sales initiatives, driving promotional strategies to enhance customer engagement and satisfaction.
Top Seller
Bath & Body Works
Pasadena, CA
06.2019 - 09.2020
- Delivered exceptional customer service, enhancing shopping experiences and fostering brand loyalty.
- Managed inventory levels effectively, ensuring product availability during peak sales periods.
- Implemented visual merchandising standards to optimize product displays and drive sales performance.
Supervisor
Charlotte Russe
Glendale, CA
10.2018 - 06.2019
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Sales Associate
Charlotte Russe
Glendale, CA
08.2016 - 10.2018
- Delivered exceptional customer service, ensuring positive shopping experiences and fostering brand loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Science - Sociology
California State University, Channel Islands
Camarillo, CA05.2020
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Inventory control
- Operations management
- Prop sourcing
- Branding management
- Visual merchandising oversight
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Bath & Body Works
02.2023 - Current
Key Holder
Bath & Body Works
09.2020 - 02.2023
Top Seller
Bath & Body Works
06.2019 - 09.2020
Supervisor
Charlotte Russe
10.2018 - 06.2019
Sales Associate
Charlotte Russe
08.2016 - 10.2018
Associate of Science - Sociology
California State University, Channel Islands