Julisa Medina
SAN JOSE
Summary
Experienced leader with years of strong background in guiding teams, problem solving and creating a welcoming environment for team and customers. Committed to adjusting and adapting to business needs for operational and team growth.
Overview
1
1
Language
4
4
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
San Jose, CA
09.2023 - Current
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Managed inventory levels, reducing wastage through effective stock rotation practices.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Retail Associate
Pandora Jewelry
San Jose, CA
05.2024 - 08.2024
- Assisted customers in selecting jewelry, enhancing overall shopping experience.
- Educated customers on product features and benefits, increasing customer satisfaction and loyalty.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained visual merchandising standards, ensuring product displays were appealing and organized.
- Collaborated with team members to achieve sales targets and improve store performance.
Barista
Starbucks
Milpitas, CA
08.2022 - 05.2023
- Delivered exceptional customer service while preparing high-quality beverages and food items.
- Maintained cleanliness and organization of workspace according to health and safety standards.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Retail Associate
Great America
Santa Clara, CA
05.2022 - 08.2022
- Maintained clean sales floor and straightened and faced merchandise.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School Diploma -
Mt. Pleasant High School
San Jose, CAAssociate of Science - Business Administration
Evergreen Valley College
San Jose, CA05.2027
Skills
- Customer service
- Conflict resolution
- Team leadership
- Problem Solving
- Time management
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Retail Associate
Pandora Jewelry
05.2024 - 08.2024
Barista Shift Supervisor
Starbucks
09.2023 - Current
Barista
Starbucks
08.2022 - 05.2023
Retail Associate
Great America
05.2022 - 08.2022
High School Diploma -
Mt. Pleasant High School
Associate of Science - Business Administration
Evergreen Valley College